Holly Biggs
Gates,NC
Summary
Hardworking receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
16
16
years of professional experience
Work History
Front Desk Auxiliary
Affordable Dentures and Implants
10.2022 - Current
- Support established clinic in various operations within practice
- Effectively and efficiently manage patient lobby while maintaining professional standards
- Managed over 50 calls a day to schedule appointments, check in/out, discussing treatment and financial arrangements.
- Assisted in increasing revenue
- Verification of insurance, submitting claims, and prior authorizations.
- Answered phone calls and messages for 3-physician dental facility, scheduling appointments, and handling patient inquiries
Front Desk Dental Receptionist
Gwaltney Dental
06.2022 - 10.2022
- Scheduling patients, confirming appointments, engaging with patients at check in and check out, collecting payments, verifying insurance, speaking with insurance companies, researching claims, working with doctors, hygienists, and assistants to maintain full schedule, help streamline procedures and protocols.
Dental Receptionist
Howell Dentistry
04.2021 - 01.2022
- Ensures that all interactions between doctor, staff, and patients run as smoothly as possible
- Check in/out all patients
- Discuss treatment plans and financial arrangements
- Verification of insurance, submitting claims, and prior authorizations
- Making sure all appointments are appropriately scheduled, canceled, or rescheduled depending on needs of patient or doctor.
Front Desk Auxiliary
Affordable Dentures and Implants
03.2018 - 03.2021
- Support the clinic in various operations within the practice
- Effectively and efficiently manage the patient lobby while maintaining professional standards
- Ensures that all interactions between the doctor, staff, and patients run as smoothly as possible
- Answer and handle phone calls to include scheduling appointments, check in/out, discussing treatment and financial arrangements
- Verification of insurance, submitting claims, and prior authorizations.
Customer Service Assistant | Benefits Specialist
Xerox
07.2015 - 12.2015
- Using a computerized system, responds to customer inquiries in a call center environment
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner.
Customer Service Assistant | Benefits Specialist
Xerox
09.2013 - 11.2014
- Using a computerized system, responds to customer inquiries in a call center environment
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner.
Patient Service Representative
Suffolk Pediatrics
05.2009 - 12.2009
- Greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices
- Renders exceptional customer service to parents, patients, visitors and co-workers
- Serves as a patient liaison for healthcare services
- Responsible for accurate data collection, documentation, and data retrieval with computerized systems
- Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions.
Medical Records Clerk
Family Medicine Associates, P.C.
07.2008 - 02.2009
- Maintains record availability by processing charts into department; using chart mark-off procedures; facilitating chart location activities
- Gathers patient information by collecting demographic information from variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer
- Keeps health care providers informed by communicating availability or unavailability of record.
Education
High School Diploma -
Kings Fork High School
Suffolk01.2008
Skills
- Scheduling Appointments
- Document Management
- Basic Accounting
- Conflict Resolution
- Office Equipment Operation
- Active Listening
- Teamwork and Collaboration
- Empathy and Compassion
- Adaptability
- Time Management
References
Available upon request.
Timeline
Front Desk Auxiliary
Affordable Dentures and Implants
10.2022 - Current
Front Desk Dental Receptionist
Gwaltney Dental
06.2022 - 10.2022
Dental Receptionist
Howell Dentistry
04.2021 - 01.2022
Front Desk Auxiliary
Affordable Dentures and Implants
03.2018 - 03.2021
Customer Service Assistant | Benefits Specialist
Xerox
07.2015 - 12.2015
Customer Service Assistant | Benefits Specialist
Xerox
09.2013 - 11.2014
Patient Service Representative
Suffolk Pediatrics
05.2009 - 12.2009
Medical Records Clerk
Family Medicine Associates, P.C.
07.2008 - 02.2009
High School Diploma -
Kings Fork High School
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