Holly Biscovski
West Dundee,IL
Summary
Reliable sales associate with customer proven results in driving sales and delivering world class customer experience. Proven success in satisfying sales objectives and creating brand loyalty. Accountable customer service associate demonstrating high levels of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service.
Overview
2
2
years of professional experience
Work History
Volunteer
Crew Member
Trader Joe’s
10.2018
- Drive sales results and merchandise product to maintain high sales averages
- Retained product, service, and company policy knowledge to serve as a resource for both team members and customer
- Recommend optimal merchandise based on customer needs and desires
- Trained new team members on current daily procedure, products and customer service.
Sales Specialist
Apple
05.2022 - Current
- Sales and customer service role in driving high sales averages, company warranty services, and customer experience quarter to quarter
- Maintained positive customer service results with NPS score of 90-100% for the past two quarters
- Generated 9 quality business introductions resulting in over $16,000 in linked sales
- Continuously grows Apple Care attachment percentage and spread policy information awareness
- Responsible for training team members on new emerging products, processes, and concepts to drive positive customer experiences and sales results
- Provide genuine and empathetic service to ease customer concerns
- Support multiple transactions, interactions, and activities at once in a timely and organized manner
- Able to give a receive positive and constructive feedback to team members
- Connect with team members about products and policies to provide personnel solutions for customers, in store and online.
Education
Associates in the Arts and Interior Design -
Harper College
References
- Ben Sirko, 630-597-6708, Trader Joe’s
- Chris Spondouris, 847-521-6428, Apple
Timeline
Sales Specialist
Apple
05.2022 - Current
Crew Member
Trader Joe’s
10.2018
Volunteer
Associates in the Arts and Interior Design -
Harper College
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