Summary

Overview

Work History

Education

Skills

Timeline

Holly Black

San Jose,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Sever Lead / Shift Lead

AFKxp Tech + Games

Campbell, CA

03.2021 - Current

Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Resolved customer complaints and issues, offered thoughtful solutions to maintain customer satisfaction.
Identified issues, analyzed information and provided solutions to problems.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Worked with POS system to place orders, manage bills and handle complimentary items.
Maintained fully stocked sales floor + inventory, and exercised sales skills to effectively sell product to customers satisfactorily.
Handled food + beverage safely with knowledge from CA food handlers standards.
Work directly under managers/owners as help in fulfilling any roles needed as well as gathering training to be assistant manager.
LAN management
Video game consoles set up, changes + take down.
Key holder
Event planning
Flexibility for tasks provided by managers and owners.

Busser/Hostess/Food Service Assistant

Red Lobster

Vallejo, CA

04.2020 - 08.2020

Supported restaurant closing, restocking items and reporting shortages.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Server

Tangerine Hookah Bar

San Jose, CA

12.2019 - 02.2020

Replenished food items, paper products and canned goods to keep shelves well-stocked during busy periods.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business, as well as keep hookahs and their hoses clean and usable for next customers in line.
Upsold high-profit items such as Hookahs, tobacco, charcoals.
Explained menu items and suggested appropriate options for customers taste,
Worked with POS system to place orders, manage bills and handle complimentary items.
Upsell Teas, coffee, and snacks.

Bartender Shift Lead

Boardwalk Burgers Shakes & Fries

Sunyvale, CA

05.2018 - 07.2019

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Kept bar presentable and well-stocked to meet customer needs.
Improved and applied social media marketing strategies to increase patronage.
Oversee kitchen staff and make sure all orders were correct and fulfilled,
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Key holder: Opened/closed down business properly and officially, made sure all employees were clocked out and finished with tasks.

Hostess

Afk GG

San Jose, CA

08.2017 - 04.2018

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Governed dining area with organizational strategies focused on balancing guest and business needs.
Answered customer questions about hours, seating and menu information.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assisted managers with quickly resolving service- and food-related issues.
Monitored seating area and checked restrooms regularly to keep spotless.
Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Set up video game consoles for guests and fulfilled requests to customers satisfaction.
Event take down + Set up.

Cashier

Home Depot

Sunnyvale , CA

01.2017 - 04.2017

Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes as well as replenished isles.
Monitored self-checkout systems and provided assistance or intervention where required.
Worked flexible schedule and extra shifts to meet business needs.
Covered other departments cashier stands.
Effectively completed returns and asked for manager assistance in cases which customers had issues or were uncooperative/unsatisfied.

Retail Sales Associate Cashier

Macys Department Store ; Valley Fair

Santa Clara, CA

09.2016 - 11.2016

Delivered consistently accurate orders, special requests and alterations.
Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
Performed end-of-shift cash out operations according to store policies, maintaining accurate counts and receipt records.
Helped customers complete purchases, locate items and join reward programs.
Handled orders in back of house, and online sale pick ups.
Maintain clean sales floor and reorganize clothing and merchandise that had fallen/been misplaced.
Answered questions about store policies and addressed customer concerns.

Care Giver /Aide

In Home Support Services

San Andreas, CA

11.2015 - 01.2016

Provided safe mobility support to help client move around personal and public spaces.
Recognized and reported abnormalities or changes in clients' health status to case manager.
Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Engaged clients in meaningful conversation, socialization and activity while providing personal care assistance.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Determined specific needs and provided most appropriate level of services for client well-being.