Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HOLLY BOLEN

Fort Worth,TX

Summary

Accomplished Operations Manager with strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new technologies and optimize resources. Results-driven leader with skills in budget management and supply chain practices. Dedicated and organized Operations Manager with over 8 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

17
17
years of professional experience

Work History

Operations Manager

The Home Depot Inc
05.2016 - Current
  • Increased profit by streamlining operations
  • Assisted in recruiting, hiring and training of team members
  • Supervised operations staff and kept employees compliant with company policies and procedures
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Developed and guided team members to maintain high productivity and performance metrics
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Department Supervisor With Keys

The Home Depot
Oroville
03.2009 - 04.2016
  • Offered guidance and counseling to managers and employees regarding recruitment, employee performance and complaint investigation
  • Handled confidential matters with discretion to maintain workplace and employee privacy
  • Resolved conflicts through positive and professional mediation thus helping to reduce attrition by over 30%
  • Modelled workplace safety initiatives and provided recommendations for improvement
  • In doing so I achieved a safety focus store rating of 95%.
  • Coordinated daily activities of department staff to ensure efficient operations.
  • Monitored inventory levels and ordered inventory when necessary.

Merchandising Execution Team Associate

The Home Depot
02.2007 - 03.2009
  • Integrated props and lighting to enhance appearance and visibility of displays
  • Identified underperforming products through regular analysis of sales data, recommending markdowns or removal from shelves as appropriate
  • Organized store merchandise racks by size, style, and color
  • Conducted regular audits to ensure compliance with company standards, resulting in improved store performance
  • Managed seasonal transitions effectively, coordinating efforts across departments to ensure seamless execution of new merchandise layouts and markdowns
  • Collaborated with cross-functional teams to develop merchandising strategies, optimizing product placement for maximum revenue generation.

Education

Bachelor of Arts - Mass Communications And Public Affairs

California State University - Chico

Skills

  • P&L Administration
  • Employee relations and conflict resolution
  • Business Management
  • Workforce Management
  • Onboarding and Orientation
  • Performance Evaluations
  • Workflow Optimization
  • Logistics Oversight
  • Labor Relations
  • Health and safety compliance
  • Inventory
  • Budget management

Languages

  • Native
  • English

Timeline

Operations Manager

The Home Depot Inc
05.2016 - Current

Department Supervisor With Keys

The Home Depot
03.2009 - 04.2016

Merchandising Execution Team Associate

The Home Depot
02.2007 - 03.2009

Bachelor of Arts - Mass Communications And Public Affairs

California State University - Chico

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HOLLY BOLEN