Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holly Borne

Hahnville

Summary

Dynamic Endoscopy Technician with Ochsner, skilled in high-level disinfection and patient care. Enhanced patient satisfaction through compassionate support and effective communication, while ensuring compliance with infection control standards. Committed to continuous improvement, I actively participated in team training, elevating overall performance and patient outcomes in a high-stress environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Endoscopy Technician

Ochsner
11.2019 - Current
  • Enhanced technical qualifications by undergoing training with various endoscopic devices.
  • Prepared endoscopy suites with necessary equipment and supplies.
  • Worked alongside clinicians to design personalized approaches aimed at enhancing well-being.
  • Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
  • Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
  • Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
  • Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
  • Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
  • Ensured timely completion of endoscopic procedures by effectively assisting physicians with scope insertions, biopsies, and polypectomies.
  • Prepared patients for procedures to assist doctors, nurses and support staff.
  • Transferred scopes to appropriate department for repairs and maintenance.
  • Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
  • Supported physicians and nursing staff during procedures.
  • Assisted doctors, nurses and support staff by preparing for patient procedures.
  • Demonstrated commitment to continuous improvement initiatives within the department, participating in regular staff meetings focused on enhancing performance standards.
  • Assisted medical staff by preparing patients for procedures.
  • Handled transfers of scopes to various departments for maintenance and routine repairs.
  • Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
  • Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.
  • Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
  • Assisted with transportation of scopes for repairs and maintenance.
  • Handled setup and maintenance of patient charts, recording all information while maintaining confidentiality.
  • Ambulated and assisted patients before and after procedures.
  • Enhanced efficiency in the endoscopy suite by diligently preparing rooms and equipment for procedures.
  • Prepared for upcoming procedures by effectively setting up and tearing down rooms.
  • Kept detailed track of inventory levels and placed orders for new supplies.
  • Elevated overall patient satisfaction scores by consistently delivering exceptional customer service in a high-stress environment.
  • Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
  • Closely followed surgical schedules to sanitize and asses recovery rooms.
  • Setup patient charts and documented information while ensuring confidentiality.
  • Sanitized and assessed recovery rooms while following all surgical schedules.
  • Supported positive patient experiences by addressing concerns, answering questions, and offering compassionate guidance throughout the procedure process.
  • Setup and tore down patient roots to clean up past procedures and prepare for upcoming appointments.
  • Enhanced team knowledge by participating in educational workshops, staying current with latest endoscopic techniques.
  • Increased patient satisfaction by providing compassionate care and clear communication before and after procedures.
  • Supported physicians during endoscopic procedures, ensuring high-quality patient care.
  • Assisted in collection of biopsy samples for further analysis, contributing to accurate diagnoses.
  • Facilitated training sessions for new technicians, improving team skills and performance.

Utility Worker

Ming Entertainments
11.2017 - 12.2020
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Collected and disposed of trash and debris.
  • Enabled a positive workplace by efficiently coordinating and interacting with colleagues from different departments.
  • Verified that all safety procedures were followed while working on utility systems.
  • Performed regular monitoring of utility systems to confirm proper functioning.
  • Maintained high standards of workmanship by adhering to industry regulations and company policies during installations, repairs, or maintenance tasks.

Assistant

Rita M Borne
01.2016 - 12.2019
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Transferred calls to the appropriate personnel.
  • Worked with executive team to boost efficiency in key operational sectors.

Clothing sales owner

Mwboutique
01.2025 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Cashier

Tripple B’s
01.2014 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced shopping experience, provided product information and location assistance.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Increased sales of promotional items by informing customers about current offers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Assistant

FM Insurance
05.2016 - 09.2016
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.

Education

Surgical Technology

Delgado Community College
New Orleans, LA

Skills

  • Flexible endoscope use
  • Patient preparation
  • Measuring vital signs
  • Biopsy handling
  • High-level disinfection
  • Endoscopic procedures
  • Patient care
  • Direct patient care
  • Preparing specimens
  • Educating patients
  • Infection control standards
  • Sterilization techniques
  • HIPAA
  • Patient positioning
  • Specimen collection
  • Medication administration
  • Transporting patients
  • Room preparation
  • Materials management
  • Aseptic techniques
  • Quality assurance
  • Specimen preparation
  • Procedure assistance
  • Equipment maintenance
  • Anatomy
  • Rigid endoscope use
  • Maintaining endoscopic equipment
  • Scope troubleshooting
  • Colonoscopy and panendoscopy procedures
  • Endoscopy room setup
  • Endoscope reprocessing
  • Maintaining quality assurance standards
  • Scope calibration
  • Vital statistics
  • Certified in CPR
  • Instrument care
  • Endoscope disinfection
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Safety checking
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Basic life support
  • Reliability
  • Vital signs monitoring
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Patient education

Certification

Currently working on my yellow belt certification

Timeline

Clothing sales owner

Mwboutique
01.2025 - Current

Endoscopy Technician

Ochsner
11.2019 - Current

Utility Worker

Ming Entertainments
11.2017 - 12.2020

Assistant

FM Insurance
05.2016 - 09.2016

Assistant

Rita M Borne
01.2016 - 12.2019

Cashier

Tripple B’s
01.2014 - 04.2019

Surgical Technology

Delgado Community College

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Holly Borne