Holly Bowser
Verona,PA
Summary
Results-driven professional with strong customer relationship management and problem-solving skills. Proven ability to train teams and enhance client experiences through effective communication and inventory management. Successful recruiter and trainer.
Overview
17
17
years of professional experience
Work History
Branch Banker
PNC Bank
Monroeville, Pennsylvania
06.2025 - Current
- Assisted customers with account inquiries and transactions.
- Provided support in opening and closing customer accounts.
- Processed loan applications and verified customer information.
- Educated clients on banking products and services available.
- Ensured compliance with bank policies and procedures daily.
- Provided guidance to customers on the use of online banking tools and mobile applications.
- Conducted financial reviews for existing customers to identify additional products or services that could benefit them.
- Educated clients on digital banking tools and financial management resources.
- Greeted customers, identified customer needs and provided appropriate banking services.
Store Manager
Torrid
Pittsburgh, Pennsylvania
05.2014 - 06.2025
- Managed daily operations to ensure smooth store functionality.
- Trained and supervised staff on customer service protocols.
- Organized inventory and maintained stock levels effectively.
- Implemented visual merchandising strategies to enhance product displays.
- Developed schedules to optimize employee shifts and coverage.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- district recruiter/talent scout
- new store opener
Store Manager
Charming Charlie
Pittsburgh, Pennsylvania
07.2013 - 04.2014
- Managed daily operations to ensure smooth store functionality.
- Trained and supervised staff on customer service protocols.
- Organized inventory and maintained stock levels effectively.
- Implemented visual merchandising strategies to enhance product displays.
- Developed schedules to optimize employee shifts and coverage.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established customer service standards and monitored staff compliance.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Clarks Shoes
Pittsburgh, Pennsylvania
08.2008 - 07.2013
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to improve customer service skills.
- Oversaw inventory management and coordinated stock replenishment efforts.
- Developed visually appealing merchandise displays to enhance customer experience.
- Implemented loss prevention strategies to minimize theft and shrinkage.
- Scheduled employee shifts to maintain optimal staffing levels during peak hours.
- Conducted performance evaluations and provided constructive feedback to team members.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Associate of Arts -
International Academy of Design And Technology
Pittsburgh, PA07-2007
Skills
- Customer relationship management
- Inventory management & visual presentation
- Employee training
- Effective communication
- Problem solving and leadership
- Task prioritization
- Performance evaluation
- Onboarding processes
- Candidate screening and interviewing
Timeline
Branch Banker
PNC Bank
06.2025 - Current
Store Manager
Torrid
05.2014 - 06.2025
Store Manager
Charming Charlie
07.2013 - 04.2014
Store Manager
Clarks Shoes
08.2008 - 07.2013
Associate of Arts -
International Academy of Design And Technology