Holly Bray
Huntington Beach,CA
Summary
Dynamic professional with a proven track record at Lombardy's Deli & Market, excelling in vendor coordination and customer service. Leveraged exceptional communication and organizational skills to enhance customer satisfaction and streamline operations. Demonstrated reliability and problem-solving abilities, contributing to cost-saving initiatives and fostering a positive shopping experience. Consistently delivered outstanding results through attention to detail and multitasking.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Purchasing Agent, Cashier, Customer Service
Lombardy's Deli & Market
Newport Beach, CA
04.2022 - Current
- Created opening, closing and kitchen duties checklists.
- Entered all new products into POS system, decided the price to charge and making sure the correct tax and/or CRV amount was entered.
- Coordinated with vendors to confirm delivery schedules and resolve discrepancies.
- Shopped in store for products unavailable from our vendors.
- Contributed to cost-saving initiatives by comparing vendor pricing and terms.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register and balanced daily cash drawer.
- Assisted customers with product inquiries and provided exceptional service.
- Monitored inventory levels and communicated restocking needs to management.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and dealt with difficult customers professionally and politely.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Bartender
Class of '47
Newport Beach, CA
01.2001 - Current
- Established rapport with regular patrons, fostering loyalty and repeat business through personalized service.
- Maintained cleanliness and organization of bar area in compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created opening and closing checklists and inventory sheets in excel.
- Created drink menus and event signs with photoshop.
Skills
- Hard Working
- Excellent communication
- Multitasking Abilities
- Problem-solving
- Attention to detail
- Multitasking
- Reliability and Dependability
- Organizational skills
- Conflict resolution
Certification
RBS Certification #31270918
California Food Handlers Card
Timeline
Purchasing Agent, Cashier, Customer Service
Lombardy's Deli & Market
04.2022 - Current
Bartender
Class of '47
01.2001 - Current