
Bank Branch Retail Executive with over 29 years of successful experience in banking and 20 years in management. Sharp banking professional whose talents shine in a competitive, innovative and detailed environment. Track record of increasing sales, improving client retention and growing client base. Recognized consistently for performance excellence and contributions to success in the financial industry. Strengths in team building and generating revenue, backed by training in fraud science. Passionate in risk management and employee development. Dedicated to risk awareness and ethical leadership. Motivated by continuous growth and success.
Earned "Pinnacle Branch" status in 2019.
Deliver informational sales presentations to potential investors to build symbiotic client relationships. Achieve proper compliance scores and accurate executive level reporting. Actively recruit employees and oversee training for all new branch employees. Develop the annual branch business plan for maximum profitability and effectiveness. Implement annual performance appraisals for all branch staff. Achieve above average client satisfaction ratings year over year. Adhere to all federal and state compliance guidelines for retail mortgage, consumer, and business lending. Analyze applicants' financial status, credit and property evaluation to determine feasibility of issuing loans. Educate clients on the variety of loan products and available credit options. Reconcile client and internal accounts. Lead by example with a humanistic approach. Record of low employee turn-over and high employee promotions.
Earned "Premier Branch" status in 2005, 2006, and 2008.
Increased core deposit growth by 32% of annual goal. Developed the annual branch business plan and exceeded expectations from 2004-2010. Actively recruited and oversaw training for all new branch employees. Created and delivered annual performance appraisals for all branch staff. Managed the first and second largest branches in the region (FTE 27 and 32), achieving top notch customer service scores. Passed all internal and external audits. Coached and developed employees in all branch positions. Managed and grew multiple branches varying in size, including established and start-up branches. Acted as back up to the District Manager and District Operations Manager positions. Developed internal auditor skills.
Former Manager - BBVA Bank/PNC Bank
PNC Bank - Regional Manager
Eddriss Yonus - 858-254-8358
eddriss.yonus@pnc.com
Former Manager - BBVA Bank
PNC Bank - Regional Manager
Jennifer Sampley - 951-293-2518
jennifer.sampley@pnc.com
Former Manager - Washington Mutual Bank
PNC Bank - Regional Manager
Lynne Steel - 951-837-6216
lynne.steel@pnc.com
Former Peer - BBVA Bank/PNC Bank
BBVA Bank - Business Partner
Madianne Acock - 760-408-7790
madianneacock@yahoo.com
Additional references available upon request