Holly Breakfield

Review uploaded art files for production specifications submitted through the customer dashboard for various custom and dimensional products.

Provide quality advisements and product suggestions for optional results.

Manage special orders from the receipt of art, quoting, proofing, editing, and ordering.

Follow up on ship dates for special orders to monitor and provide clients with tracking information to ensure timelines are met.

Facilitate and document all contacts with customers and internal/external production teams in communication history, feedback, and/or CRM.

Support Strategic Account Managers in quoting, securing, and placing orders for top-tier accounts.

Assist in troubleshooting quality concerns on all product offerings, and escalate as needed.

Provide support for Client Relations, Custom, Interchangeable data, DTF, Goof Proof, and Transfer Express teams.

Collaboration between the customer and the art department on file preparation for custom presentation products.

Coordinate press checks with customers for sign-off on proofing for color accuracy on 5- and 6-color Heidelberg press.

Schedule manufacturing with production, and outside vendors.

Provide custom pricing on embossing, debossing, foil stamping dies, and printing with special coatings and effects.

Proofread the order prior to scheduling to ensure accuracy.

Update customers with ship dates to determine ship methods to meet event deadlines.