Holly Brown

• Streamlined communication processes to foster transparency among departments.
• Managed budgets for various departmental initiatives.
• Implemented training programs for enhanced employee skills.
• Conducted performance evaluations to identify areas for employee growth.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Oversaw deliveries, using up to date technology and maintained auto delivery schedules.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

• Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
• Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
• Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
• Increased sales through upselling techniques and suggesting popular menu items to customers.
• Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
• Assisted with staff training, sharing expertise on sandwich crafting techniques, product knowledge, and company policies.
• Promoted a safe working environment by following all safety procedures and reporting potential hazards as needed.
• Maintained consistency in product quality by regularly reviewing company standards and implementing necessary adjustments in sandwich preparation techniques.
• Provided exceptional customer service by promptly addressing guest concerns, resulting in increased repeat business.
• Expedited order processing by operating the point-of-sale system quickly and accurately while maintaining friendly interactions with guests.
• Streamlined operations by organizing back-of-house storage areas for easy access to necessary supplies during shifts.
• Reduced food waste by effectively managing inventory and closely monitoring product freshness.
• Aided store management in resolving conflicts among staff members or between employees and customers, fostering a harmonious workplace.
• Supported store management in various tasks such as scheduling, inventory tracking, and employee evaluations to ensure smooth operation.
• Participated in promotional events aimed at increasing brand awareness within the community, leading to higher foot traffic at the store location.

• Enhanced team productivity by implementing efficient workflow processes and time management strategies.
• Streamlined shift transitions with thorough pre-shift meetings and clear task delegation.
• Demonstrated strong leadership skills by maintaining a professional demeanor and serving as a role model for team members in all aspects of the job.
• Provided exceptional customer service, resolving issues quickly while maintaining positive working relationships with clients.
• Oversaw cash handling procedures, ensuring accuracy in transactions as well as proper storage of funds according to company guidelines when needed.
• Collaborated with management to develop strategies for optimizing shift operations and meeting performance goals.
• Coordinated closely with other shift leads to ensure seamless handover of responsibilities between shifts.
• Maintained a clean and safe workspace, adhering to company standards and regulations.
• Conducted regular inventory audits to minimize discrepancies, ensuring accurate stock levels at all times.
• Assisted in developing staff schedules that maximized coverage during peak hours without sacrificing employee morale or work-life balance.
• Maintained clean and organized store environment to cultivate pleasant shopping experiences.
• Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
• Upheld proper visual merchandising standards on retail floor and windows.

Ensured accurate execution of work assignments by all crew members.

• Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
• Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
• Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
• Supervised team members and oversaw effective and efficient completion of job duties.
• Educated crew workers on quality standards throughout construction process.
• Distributed necessary tasks and duties during each shift.
• Met construction budgets by monitoring project expenditures, identifying variances and implementing corrective actions.
• Consulted with prospective customers on job specifications and contractual agreements.
• Loaded and unloaded materials onto trucks and trailers.
• Followed instructions and safety protocols to prevent accidents and injuries.
• Used variety of hand and power tools to complete tasks.
• Cleaned and maintained tools, equipment and worksites.
• Managed safe and efficient use of tools and equipment on construction sites.
• Loaded and unloaded materials and equipment onto and off construction sites.
• Moved and cleared debris from work sites to dispose of in designated areas.
• Worked on sites, installing roofs and other exterior components.
• Helped with erecting scaffolding and ladders.
• Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
• Installed drywall, siding and other structural components.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
• Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
• Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
• Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.