HOLLY BYERS
Boyce,LA
Summary
Hardworking, ambitious and client focused customer service professional with a diverse background in management, customer service, administration, and analyst roles. Dedicated to providing excellent customer service as well as upholding the agencies reputation. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Social Services Analyst III
Department Of Children And Family Services
05.2022 - Current
- Interprets and applies complex federal, state and local child support enforcement laws and regulations, program directives, and agency policies and procedures
- Serves as case manager for assigned child support enforcement caseload by recording findings, recommendations and services provided; completes case record forms and any necessary correspondence in connection with assigned cases
- Assists with representing the agency on client appeals and appeal hearings by compiling the Summary of Evidence and other agency documentation
- Monitors all support payment activity on assigned cases and follows up on delinquent payments.
- Assesses financial resources to determine an absent parent's ability to provide support
Social Service Analyst I
Department Of Children And Family Services
08.2021 - 05.2022
- Coordinate referrals and direct support for Child Welfare clients
- Compile socioeconomic data for specific program eligibility determinations
- Reviews court orders and other documents to assure that reasonable efforts were made to prevent children from coming into state custody
- Assesses program eligibility for children placed in the care and/or custody of the Department of Children and Family Services
- Assesses financial resources to determine an absent parent's ability to provide support
Administrative Coordinator 3
Department Of Children And Family Services
07.2020 - 07.2021
- Prepare detailed legal documents in adherence with administrative processes for DCFS Attorney's
- Address questions and manage communications between clients, caseworkers, supervisors, and management
- Manage files and records for clients and adhered to procedures to prevent breaches and data misuse
- Oversee appointment scheduling and coordination for both clients and personnel
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills
Administrative Assistant
Pan American Engineers, LLC
09.2016 - 11.2018
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Provided clerical support to multiple company employees by copying, faxing and filing documents
- Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations
- Composed professional business memos, letters and marketing copy to support business objectives and growth
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction
- Managed invoicing and payment processing operations
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Retail Sales Representative/Mentor
VERIZON WIRELESS
08.2014 - 07.2015
- Provided expert product and service information
- Trained all new sales employees on effective sales techniques
- Continually awarded employee of the month in recognition of excellent job performance and customer service
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Collaborated with management to create ideas that will help form a well-balanced sales team
- Maintained friendly and professional customer interactions
Administrative Assistant
FUSION INC
06.2010 - 03.2014
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Managed over 100 small house accounts and large corporate accounts primarily in the automotive and fueling industry
- Assisted inside and outside engineers and salesman on drawings of parts being quoted to customers
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Assistant General Manager
Planet X
01.2005 - 03.2007
- Controlled spending on overhead and equipment by devising and executing cost-management procedures
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Managed budget implementations, employee reviews, training, and schedules
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Education
Bachelor of Science - BUSINESS ADMINISTRATION/HUMAN RESOURCES
Louisiana State University At Shreveport
Shreveport, LA05.2022
ASSOCIATE OF APPLIED SCIENCE - BUSINESS MANAGEMENT
Kirkwood Community College
Cedar Rapids, IA05.2007
HIGH SCHOOL DIPLOMA -
Jefferson High School
Cedar Rapids, IA05.2003
Skills
- Microsoft Office Expertise
- Skilled Multi-Tasker
- Meticulous Attention to Detail
- Strong Interpersonal Skills
- Business Management/Administration
- Human Resource Management
- Accounting Familiarity
- Deadline Driven
- Organizational Development
- Background Checks
- Confidential Document Control
- Complex Problem-Solving
- Teamwork and Collaboration
- Customer Relationship Management
Certification
Cedar Rapids Jefferson National Honor Society
Course Work in Office Administration And Business Management
Microsoft Office Applications Certificate
Timeline
Social Services Analyst III
Department Of Children And Family Services
05.2022 - Current
Social Service Analyst I
Department Of Children And Family Services
08.2021 - 05.2022
Administrative Coordinator 3
Department Of Children And Family Services
07.2020 - 07.2021
Administrative Assistant
Pan American Engineers, LLC
09.2016 - 11.2018
Retail Sales Representative/Mentor
VERIZON WIRELESS
08.2014 - 07.2015
Administrative Assistant
FUSION INC
06.2010 - 03.2014
Assistant General Manager
Planet X
01.2005 - 03.2007
Bachelor of Science - BUSINESS ADMINISTRATION/HUMAN RESOURCES
Louisiana State University At Shreveport
ASSOCIATE OF APPLIED SCIENCE - BUSINESS MANAGEMENT
Kirkwood Community College
HIGH SCHOOL DIPLOMA -
Jefferson High School
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