Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Software
Timeline
Generic

Holly Coulter

Bookkeeping
Alamo,TN

Summary

Motivated customer service representative and bookkeeper fluent in American Sign Language, offering strong background in customer-focused environments. Eager to work with public and library staff to provide welcoming, service-friendly atmosphere for all patrons and visitors. Detailed knowledge of literature, research and media resources. Excellent understanding of library operations, circulation and patron services. Extremely well-read with excellent recall on titles and authors.

Overview

12
12
years of professional experience
18
18
years of post-secondary education
2
2
Certifications

Work History

Customer Care Representative

TopGolf
Alamo, TN
02.2022 - Current
    • Respond to customer needs through competent customer service and prompt problem-solving.
    • Coordinate timely responses to online customer communication and research complex issues.
    • Build long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
    • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Navigate multiple computer systems and applications to find information.
    • Assist call-in customers with questions and orders.
    • Log call information and solutions provided into internal database.
    • Improved overall efficiency 97% by anticipating needs and providing outstanding support.
    • Respond to customer requests, offering excellent support and tailor recommendations to address needs.
    • Handle over 56 calls per shift signing up new customers, retrieving customer data, presenting relevant information and cancelling services.

Caregiver

My Grandma
Alamo, TN
01.2021 - 09.2021
    • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for grandmas wellbeing.
    • Turned and positioned grandma to prevent bedsores and maintain comfort levels.
    • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
    • Transported to events and activities, medical appointments and shopping trips.
    • Conferred with supervisor to discuss grandmas condition and medical care.
    • Assisted with daily living needs to maintain self-esteem and general wellness.
    • Entertained, conversed and read aloud to keep grandma mentally alert.

Dispatcher/Customer Service

Coomes Air Conditioning & Heating
Duncanville, TX
08.2019 - 01.2021
    • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
    • Coordinated repairs to vehicles to maintain fleet operations.
    • Received new orders, prepared documentation and assigned personnel.
    • Worked with customers to understand needs and provide excellent service.
    • Actively listened to customers' requests, confirming full understanding before addressing concerns.
    • Responded to over 80 daily caller requests with information about assistance and timeframes.
    • Ordered supplies and allocated resources to personnel based on need. Managed inventory with daily counts. Set up new inventory control system.

Real Estate Agent

Texas
Austin, TX
03.2015 - 12.2020
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Used NTREIS and other realtor databases to find properties for clients.
  • Negotiated, facilitated and managed real estate transactions.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Maintained inventories and records of sales collaterals and closings.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.

Substitute Teacher

Waxahachie ISD
Waxahachie, TX
08.2018 - 05.2020
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Helped students develop life-long learning skills and good study habits.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
  • Supervised lunchroom and recess activities.
  • Administered and graded tests and quizzes and reported performance to primary teacher.

Account Specialist

BJ Services
Waxahachie, TX
03.2018 - 12.2019
    • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
    • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
    • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
    • Prepared and mailed invoices to customers, processed payments and documented account updates.
    • Managed monthly reconciliation schedules for assigned accounts.
    • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
    • Performed targeted collections on past due accounts aged over 30 days.
    • Tracked contracts, proposals and waivers to keep billing accurate and current.
    • Applied more than 100 payments per week.
    • Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in QuickBooks.
    • Streamlined bookkeeping procedures to increase efficiency and productivity.
    • Supported management by processing invoices and documents with consistent on-time delivery.
    • Implemented new accounting processes to decrease spending and work flow downtime.

Accounting Clerk

Crestmarc Residential
Dallas, TX
02.2017 - 12.2017
  • Reviewed A/P, A/R, and P/R daily operations
  • Audited workflow to assure all accounting transactions are appropriately authorized
  • Performed Monthly Bank Reconciliation
  • Monitored daily bank transactions
  • Monthly Closing of Accounting modules
  • Performed general ledger monthly reconciliations
  • Reconciled selected general ledger accounts; record journal entries for reclassifications of expenses as needed
  • Maintained information in both local accounting system and corporate systems
  • Called on AR Aging for Collections
  • Maintained pricing database for Billing
  • Monitored credit/debit to invoices
  • Maintained fixed asset records
  • Yearly reconciliation of fixed assets
  • Maintained Corporate fixed asset listing
  • Helped ensure internal control compliance
  • Assisted with yearly review as needed
  • Performed special projects as necessary
  • Assisted Controller as needed
  • Assisted in other duties as needed

Education

Associate - Child Development

Austin Community College
01.2000 - 07.2017

Skills

Accounts Receivableundefined

Certification

  • American Sign Language Interpreter

Accomplishments

  • Generated more than $50k in revenue monthly and entered into the 5 Figure Club for 2016-2019.
  • Ranked in the top 5% of agents in Austin, Texas.
  • Won the 2016 and 2018 Five Star Real Estate Agent Award.
  • Recognized by multiple schools as an excellent substitute.
  • Saved company nearly $85,000 per year by reducing CPA costs, outsourcing and technical support.
  • Received Volunteer Interpreter Award in Austin, Texas for outstanding dedication, service, and time for Texas School for the Deaf.

Affiliations

  • National Real Estate Agent Association
  • National Association for Realtors
  • Glenn Heights CERT

Software

  • Microsoft
  • QuickBooks
  • PeachTree

Timeline

Customer Care Representative

TopGolf
02.2022 - Current

Caregiver

My Grandma
01.2021 - 09.2021

Dispatcher/Customer Service

Coomes Air Conditioning & Heating
08.2019 - 01.2021

Substitute Teacher

Waxahachie ISD
08.2018 - 05.2020

Account Specialist

BJ Services
03.2018 - 12.2019

Accounting Clerk

Crestmarc Residential
02.2017 - 12.2017
  • American Sign Language Interpreter
05-2015

Real Estate Agent

Texas
03.2015 - 12.2020
  • Child Development Associate
12-2009

Associate - Child Development

Austin Community College
01.2000 - 07.2017

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