- Microsoft
Holly Coulter
Bookkeeping
Alamo,TN
Summary
Motivated customer service representative and bookkeeper fluent in American Sign Language, offering strong background in customer-focused environments. Eager to work with public and library staff to provide welcoming, service-friendly atmosphere for all patrons and visitors. Detailed knowledge of literature, research and media resources. Excellent understanding of library operations, circulation and patron services. Extremely well-read with excellent recall on titles and authors.
Overview
12
12
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
Work History
Customer Care Representative
TopGolf
Alamo, TN
02.2022 - Current
- Respond to customer needs through competent customer service and prompt problem-solving.
- Coordinate timely responses to online customer communication and research complex issues.
- Build long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigate multiple computer systems and applications to find information.
- Assist call-in customers with questions and orders.
- Log call information and solutions provided into internal database.
- Improved overall efficiency 97% by anticipating needs and providing outstanding support.
- Respond to customer requests, offering excellent support and tailor recommendations to address needs.
- Handle over 56 calls per shift signing up new customers, retrieving customer data, presenting relevant information and cancelling services.
Caregiver
My Grandma
Alamo, TN
01.2021 - 09.2021
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for grandmas wellbeing.
- Turned and positioned grandma to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Transported to events and activities, medical appointments and shopping trips.
- Conferred with supervisor to discuss grandmas condition and medical care.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Entertained, conversed and read aloud to keep grandma mentally alert.
Dispatcher/Customer Service
Coomes Air Conditioning & Heating
Duncanville, TX
08.2019 - 01.2021
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
- Received new orders, prepared documentation and assigned personnel.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Responded to over 80 daily caller requests with information about assistance and timeframes.
- Ordered supplies and allocated resources to personnel based on need. Managed inventory with daily counts. Set up new inventory control system.
Real Estate Agent
Texas
Austin, TX
03.2015 - 12.2020
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Used NTREIS and other realtor databases to find properties for clients.
- Negotiated, facilitated and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained inventories and records of sales collaterals and closings.
- Maintained connections with clients to encourage repeat business and referrals.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
Substitute Teacher
Waxahachie ISD
Waxahachie, TX
08.2018 - 05.2020
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Helped students develop life-long learning skills and good study habits.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Supervised lunchroom and recess activities.
- Administered and graded tests and quizzes and reported performance to primary teacher.
Account Specialist
BJ Services
Waxahachie, TX
03.2018 - 12.2019
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Managed monthly reconciliation schedules for assigned accounts.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Performed targeted collections on past due accounts aged over 30 days.
- Tracked contracts, proposals and waivers to keep billing accurate and current.
- Applied more than 100 payments per week.
- Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in QuickBooks.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Implemented new accounting processes to decrease spending and work flow downtime.
Accounting Clerk
Crestmarc Residential
Dallas, TX
02.2017 - 12.2017
- Reviewed A/P, A/R, and P/R daily operations
- Audited workflow to assure all accounting transactions are appropriately authorized
- Performed Monthly Bank Reconciliation
- Monitored daily bank transactions
- Monthly Closing of Accounting modules
- Performed general ledger monthly reconciliations
- Reconciled selected general ledger accounts; record journal entries for reclassifications of expenses as needed
- Maintained information in both local accounting system and corporate systems
- Called on AR Aging for Collections
- Maintained pricing database for Billing
- Monitored credit/debit to invoices
- Maintained fixed asset records
- Yearly reconciliation of fixed assets
- Maintained Corporate fixed asset listing
- Helped ensure internal control compliance
- Assisted with yearly review as needed
- Performed special projects as necessary
- Assisted Controller as needed
- Assisted in other duties as needed
Education
Associate - Child Development
Austin Community College
01.2000 - 07.2017
Skills
Accounts Receivableundefined
Certification
- American Sign Language Interpreter
Accomplishments
- Generated more than $50k in revenue monthly and entered into the 5 Figure Club for 2016-2019.
- Ranked in the top 5% of agents in Austin, Texas.
- Won the 2016 and 2018 Five Star Real Estate Agent Award.
- Recognized by multiple schools as an excellent substitute.
- Saved company nearly $85,000 per year by reducing CPA costs, outsourcing and technical support.
- Received Volunteer Interpreter Award in Austin, Texas for outstanding dedication, service, and time for Texas School for the Deaf.
Affiliations
- National Real Estate Agent Association
- National Association for Realtors
- Glenn Heights CERT
Software
- QuickBooks
- PeachTree
Timeline
Customer Care Representative
TopGolf
02.2022 - Current
Caregiver
My Grandma
01.2021 - 09.2021
Dispatcher/Customer Service
Coomes Air Conditioning & Heating
08.2019 - 01.2021
Substitute Teacher
Waxahachie ISD
08.2018 - 05.2020
Account Specialist
BJ Services
03.2018 - 12.2019
Accounting Clerk
Crestmarc Residential
02.2017 - 12.2017
- American Sign Language Interpreter
05-2015
Real Estate Agent
Texas
03.2015 - 12.2020
- Child Development Associate
12-2009
Associate - Child Development
Austin Community College
01.2000 - 07.2017
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