Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Holly Canada

Holly Canada

Williamsburg ,KY

Summary

Adept at enhancing pharmacy operations and patient care, my tenure at Windham Drug showcased my proficiency in medication dispensing and exceptional team collaboration. Leveraging problem-solving skills, I contributed to workflow optimization and significantly improved service quality, embodying pharmacy ethics and HIPAA compliance.

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Diligent Desired Position with solid background as Pharmacy Technician. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.

Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Driven Pharmacy Technician with Number years of experience and success in working within fast-paced Type pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2025
2025
years of professional experience

Work History

Pharmacy Technician

Windham Drug
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Associate

Walmart
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Assistant Store Manager

Houchens
07.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Created and maintained safe and secure work environments for employees.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reported issues to higher management with great detail.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

WCHS
Williamsburg, KY

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Labeling accuracy
  • Drug safety
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Healthcare regulations
  • Medication labels
  • Verifying orders
  • Manual and automated medication dispensing
  • Receiving incoming supplies
  • Medication storage procedures
  • Regulatory compliance
  • Order verification
  • Secure storage of medications
  • Drug interaction awareness
  • Updating medication histories
  • Dosage form preparation
  • Drug storage procedures
  • Interpreting orders
  • FDA drug safety guidelines
  • OTC recommendations
  • Patient education and counseling
  • Operations support
  • Drug classification
  • FDA and HIPAA compliance
  • Supporting pharmacy operations
  • Quality assurance and control
  • FDA compliance
  • Proper labeling
  • Pharmacy operations
  • Labeling prescriptions
  • Point of sale systems proficiency

Timeline

Assistant Store Manager

Houchens
07.2024 - Current

Pharmacy Technician

Windham Drug

Associate

Walmart

High School Diploma -

WCHS

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