Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Holly Cape

Shelby,NC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Cleveland County Communications
Shelby, NC
02.2015 - Current
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Answered calls from automatic routing system and took basic information from callers.
  • Monitored company inventory to keep stock levels and databases updated.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Operating Room Secretary/Scheduling Clerk

CRMC
Shelby, NC
06.2004 - 08.2014
  • Carried out day-day-day duties accurately and efficiently.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.

ER Registration Clerk

CRMC
Shelby , NC
01.2004 - 06.2004
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Registered and verified patient records before triage with most up-to-date information.
  • Carried out front office duties utilizing data entry skills in framework of medical database.

Education

High School Diploma -

Burns High School
Lawndale, NC
05.2001

Skills

  • Verbal and Written Communication
  • Professional and Courteous
  • Multitasking and Time Management
  • Office Equipment Operation
  • Microsoft Office Suite
  • Multi-Line Telephone Systems
  • Problem Solving
  • Strong Organizational Skills
  • Microsoft Office
  • Data Entry
  • Customer Service

Certification

  • First Aid/CPR Certified

Timeline

911 Dispatcher

Cleveland County Communications
02.2015 - Current

Operating Room Secretary/Scheduling Clerk

CRMC
06.2004 - 08.2014

ER Registration Clerk

CRMC
01.2004 - 06.2004

High School Diploma -

Burns High School

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Holly Cape