Holly Carrion
Wagoner,OK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Adaptable and provides active listening, communication, empathy and patience while problem solving. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings while seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Newspaper Carrier
Lee Enterprises
Wagoner, OK
02.2021 - Current
- Completed paperwork associated with deliveries including invoices, receipts.
- Ensured that all deliveries were made according to schedule and route plan.
- Kept track of newspaper sales performance metrics such as number of papers sold per day.
- Responded quickly to customer complaints or requests for assistance related to newspaper delivery services.
- Provided customer service by responding to inquiries about newspaper subscriptions or delivery issues.
Retail Sales Associate
Walmart
Wagoner, Oklahoma
10.2018 - 11.2020
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Handled customer complaints in a professional manner.
- Demonstrated knowledge of store products and services.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
Food Service Worker
McDonald's Restaurant
Wagoner, OK
09.2013 - 09.2018
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Assisted in the preparation of food items according to recipes and instructions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed established cash handling procedures when collecting payment from customers.
- Maintained professional demeanor during interactions with customers and co-workers.
Canteen Service Worker
VA Medical Center
Muskogee, OK
10.2012 - 08.2013
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Assisted with training new staff members on policies and procedures.
- Completed necessary paperwork related to the job duties accurately and promptly.
- Provided customer service for incoming calls, emails and walk-in customers.
- Developed knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Education
High School Diploma -
Wagoner High School
Wagoner, OK05-2005
Skills
- Professional telephone demeanor
- Adaptive team player
- Empathy
- Patience
- Problem-Solving
- Customer-focused
- Typing 58 WPM
- Active Listening
- Effective Communication
- Attention to detail
- Time Management
- Emotional Intelligence
Timeline
Newspaper Carrier
Lee Enterprises
02.2021 - Current
Retail Sales Associate
Walmart
10.2018 - 11.2020
Food Service Worker
McDonald's Restaurant
09.2013 - 09.2018
Canteen Service Worker
VA Medical Center
10.2012 - 08.2013
High School Diploma -
Wagoner High School
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