Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Carrion

Wagoner

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of a team. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

13
13
years of professional experience

Work History

Newspaper Carrier

Lee Enterprises
02.2021 - Current
  • Completed paperwork associated with deliveries including invoices, receipts.
  • Delivered newspapers to customers on a daily basis.
  • Ensured that all deliveries were made according to schedule and route plan.
  • Kept track of newspaper sales performance metrics such as number of papers sold per day.
  • Responded quickly to customer complaints or requests for assistance related to newspaper delivery services.
  • Provided customer service by responding to inquiries about newspaper subscriptions or delivery issues.
  • Assembled and bagged newspapers prior to delivery and arranged displays at newsstands .

Retail Sales Associate

Walmart
10.2018 - 11.2020
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Stocked shelves with merchandise according to company standards.
  • Assisted customers with finding the right product for their needs.
  • Handled customer complaints in a professional manner.
  • Demonstrated knowledge of store products and services.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.

Customer Service Call Center Agent

Williams-Sonoma
09.2024 - 09.2024
  • Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
  • Identified areas for process improvement within the contact center operations to enhance overall efficiency and customer satisfaction.
  • Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
  • Navigated multiple software systems simultaneously while maintaining focus on the caller''s needs and issue resolution.
  • Investigated and resolved accounting, service and delivery concerns.

Food Service Worker

McDonald's Restaurant
09.2013 - 09.2018
  • Served meals to customers in a friendly and courteous manner.
  • Cleaned kitchen areas, equipment and utensils.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Greeted customers upon arrival in the dining area.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Prepared beverages such as coffee, tea, soda.
  • Followed established cash handling procedures when collecting payment from customers.
  • Maintained professional demeanor during interactions with customers and co-workers.

Canteen Service Worker

VA Medical Center
10.2012 - 08.2013
  • Provided exceptional customer service by responding to inquiries promptly and professionally.
  • Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
  • Assisted with training new staff members on policies and procedures.
  • Completed necessary paperwork related to the job duties accurately and promptly.
  • Restocked items used during service delivery according to guidelines.
  • Provided customer service for incoming calls, emails and walk-in customers.
  • Developed knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Education

High School Diploma -

Wagoner High School
Wagoner, OK
05-2005

Skills

  • Materials Sorting
  • Navigation
  • Flexible Schedule
  • Customer Service
  • Problem-Solving
  • Punctual and Reliable
  • Payment handling
  • Positive and professional
  • Teamwork
  • Call Center Training
  • Customer Assistance

Timeline

Customer Service Call Center Agent

Williams-Sonoma
09.2024 - 09.2024

Newspaper Carrier

Lee Enterprises
02.2021 - Current

Retail Sales Associate

Walmart
10.2018 - 11.2020

Food Service Worker

McDonald's Restaurant
09.2013 - 09.2018

Canteen Service Worker

VA Medical Center
10.2012 - 08.2013

High School Diploma -

Wagoner High School

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