Holly Carter
Monroe,LA
Summary
Adept at getting to the root of problems and helping patients develop effective coping skills for different life situations, triggers and traumas. Well-versed in collaborating with teams of practitioners to positively impact patient lives with a comprehensive approach.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Part time Contract Geriatric Mental Health Therapist
Serenity Psychiatric Outpatient, LLC.
Monroe, LA
01.2019 - Current
- Provides mental health counseling and support to long term care residents
- Collaborates with nursing home staff in regard to assisting with behavioral and psychological support for residents.
Primary Care/Mental Health Integration Social Worker (GS-0185-12)
Department of Veterans Affairs
Monroe, LA
01.2019 - 12.2022
- Provided advance practice clinical social work services to Community Based Outpatient Clinic (CBOC) and served by the Primary Care Mental Health Integration (PCMHI) Team
- Provided high quality evaluation/assessment services, case management, clinical treatment, advocacy, and coordination of linkages and referrals to other appropriate VA or community service providers/agencies
- Assessed problems and concerns unique to military veteran patient population
- Developed treatment plans for veterans based on assessments
- Served as subject matter expert on VA and community resources
- Collaborated with other providers in the assessment of veterans’ needs
- Used population-based practice management strategies and maintained competency in core domains such as: clinical practice management, documentation, consultation, administration, academics, and research
- Practiced independently, using professional judgment and expertise to make decisions about services and treatment provided to veterans and their families.
Senior Hospice/Palliative Care Social Worker (GS-0185-12)
Department of Veterans Affairs
Albuquerque, NM
01.2018 - 01.2019
- Supervised two GS-0185-11 social worker positions
- Board member, Life-Sustaining Treatment Decisions Initiative Advisory Board
- Independently evaluated veterans and their families in the inpatient Palliative/Hospice Unit within the medical center as a member of the Palliative Care Consult Team and in the Palliative Care Outpatient Clinics; evaluations included psychosocial assessments, family bereavement assessments and end-of-life planning
- Assisted in the development of veterans’ treatment plans to address goals of care as well as barriers that exist and influence the direction of care
- Coordinated admissions, treatment and discharge plans on the Hospice/Palliative Unit including linkage and referral to other disciplines and agencies to ensure continuity of care in meeting veterans’ and family members’ needs
- Offered consultation as the subject matter expert to colleagues and students on the psychosocial treatment of patients treated in Hospice/Palliative Care areas
- Developed hospice veteran partnerships with community hospices to support the care of veterans in the community at the end of life
- Acted as a liaison between VA and community resources and end-of-life providers
- Provided treatment to veterans with complicated needs including those with frequent and severe crises with lack of family or adequate community support, those who have poor self-monitoring, those who frequently fail to comply with instructions and treatment, and those who have significant deficits in coping skills and require continual professional psychological support
- Independently performed clinical evaluations of veterans and their families; in reviewing data to make clinical assessments, appreciated the needs and strengths of the veteran and family as well as barriers to achieving their stated goals; used advanced clinical training and experience to interpret data in the formulation of viable treatment plans
- Provided psycho-educational support including education on health care decision making including advance directives, organ donation and final arrangements in accordance with the standards of hospice/palliative care
- Provided advanced case management services, to include: coordination of admissions and discharges; assessment of social support and engagement of the system to collaborate for the purpose of meeting veteran's goals; coordination and facilitation of family meetings and interdisciplinary care plan meetings; review of VA and community benefits/entitlements and provided linkage and referral to other disciplines/agencies to facilitate continuity of care
- Independently managed, planned, implemented, monitored and evaluated the delivery of social work services within the Hospice/Palliative program
- Directed/coordinated psychosocial services and was accountable for the overall effectiveness of services provided; modified services to best meet the treatment needs of veterans and to promote efficient practice; directed activities to maximize effectiveness, efficiency and continuity of care for veterans
- Directed/coordinated psychosocial services to veterans referred for Palliative Care who were inpatients facility-wide and outpatients in the Hospice/Palliative Care clinic
- Assisted less experienced and less knowledgeable staff with end-of-life expertise and guidance for patients with life limiting illnesses; provided this assistance for social work and other staff as needed or directed
- Assisted in bereavement program development; provided bereavement services to veterans and their families including bereavement assessment to identify and explore risk factors for complicated grief; provided anticipatory grief counseling and support to veterans and their families during the course of veteran hospitalization; provided education, supportive counseling and referral to resources for grief support.
Social Worker, Palliative Care (GS-0185-11)
Department of Veterans Affairs
Albuquerque, NM
01.2017 - 01.2018
- Provided a full range of social work services within commonly accepted standards of social work practice which included case work, individual, family and group counseling, discharge planning, case management and other services as appropriate throughout the continuum of care
- Primarily responsible for implementation of palliative care and hospice services, which required ensuring high quality practices in the treatment of symptoms at the end of life through the coordination and integration of various nursing, medical and complementary interventions
- Worked in collaboration with clinical leadership assigned within Palliative-Hospice Care
- Provided counseling and psychotherapy for individuals, families and groups, as well as independently conducted psychosocial assessments
- Coordinated efforts of the Palliative Care Consult Team involved in caring for patients at the end-of-life on the critical care & acute inpatient units
- Coordinated efforts among the Community Living Center and the outpatient program
- Served as a consultant and resource person
- Responsible for development and implementation of educational programs, as well as development and implementation of specific measures to monitor the effectiveness of the Palliative Care Program
- Oversaw the transition of palliative care/hospice patients between inpatient to outpatient settings and served as the liaison between the VA and community hospice agencies
- Accountable for adhering to established policies and standards of care and practice, and for assuring an effective palliative care program in compliance with established standards
- Executed position responsibilities that demonstrated leadership, experience and creative approaches to management of the palliative care program
- Provided expertise in social work-related communication, ethics and cultural issues at the end of life.
Social Worker, Ambulatory Care (GS-0185-11)
Department of Veterans Affairs
Albuquerque, NM
01.2011 - 01.2013
- Independently worked with interdisciplinary medical and mental health services
- Served as social worker for Patient Aligned Care Team in Ambulatory Care and Women’s Health
- Provided social work services as needed in Emergency Department and Medical Units
- Direct support to “MOVE!” Weight Management Program; facilitated weekly behavioral health portion of the class which consisted of planning and educating on topics related to healthy lifestyle interventions
- Direct support to VA’s Tobacco Cessation program; facilitated weekly group support for veterans in the program
- Performed duties of assessment, case management services, crisis intervention, and referral of veterans to various VA and community resources
- Provided services which improved the psychosocial functioning of veterans in their environment
- Independently performed case finding functions and outreach, identifying and screening patients for psychosocial needs
- Independently implemented treatment modalities and other appropriate interventions
- Provided counseling and psychotherapy for individuals, families and groups, as well as independently conducted psychosocial assessments
- Developed treatment plans in collaboration with veterans, families, and the interdisciplinary treatment team.
Social Worker, Comfort Care Department
Hospice of Dayton
Dayton, OH
01.2010 - 01.2011
- Performed assessment of patient/family psychosocial needs
- Identified problems, formulated goals and developed plans of care as part of an interdisciplinary team committed to the philosophy, goals and objectives of the hospice concept
- Assisted patients/families with issues related to resource needs, coping/bereavement concerns, and transfer planning from the care center to the appropriate level of care.
Director of Social Services
Wright Nursing and Rehabilitation Center
Fairborn, OH
01.2009 - 01.2010
- Performed discharge planning, individual and family supportive counseling, end-of-life planning, behavior management, mood and behavioral assessments, treatment planning, psychosocial assessments, and measured cognitive performance
- Served as liaison between resident, staff, family, and other residents
- Conducted staff in-services; performed admissions assistance.
Social Worker
Pinnacle Home Care
Beavercreek, OH
01.2009 - 01.2010
- Provided home health services to patients throughout the Dayton, Ohio, locality.
Mental Health Therapist and Team Leader
Senior Connections, Inc.
Arlington, TX
01.2005 - 01.2006
- Provided counseling to nursing home residents which included individual, couples, and family therapy counseling; developed and updated individual treatment plans
- Team leader duties included collecting, assimilating, and reporting weekly data related to caseloads for each therapist and for the team as a whole.
Case Manager/Social Services Manager
Liberty Heights Continuum Care Community
Colorado Springs, CO
01.2004 - 01.2006
- Responsible for identifying at-risk residents, assessing needs, and making referrals for suggested resources
- Supervised case management team and directed monthly meetings
- Provided marketing/sales support through information and tours to potential residents and their families
- Participated in monthly quality assurance meetings with staff and physicians by reviewing data, preparing reports, and presenting information
- Performed discharge planning duties
- Performed cognitive ability and depression screenings.
Clinical Care Manager
ValueOptions Managed Care Company
Coppell, TX
01.2003 - 01.2004
- Responsible for making mental health and substance abuse referrals
- Gathered clinical information and conducted assessments for level of care
- Assisted providers and members with gaining authorization for treatment.
Director of Social Services
English Village Nursing Home
Altus, OK
01.1999 - 01.2000
- Performed discharge planning, individual and family supportive counseling, end-of-life planning, behavior management, mood and behavioral assessments, treatment planning, psychosocial assessments, and measured cognitive performance
- Served as liaison between resident, staff, family, and other residents
- Conducted staff in-services
- Performed admissions assistance.
Consultant
Independent Contractor
Dallas/Ft. Worth, TX
01.1998 - 01.1999
- Provided contract social services to numerous nursing homes
- Performed reviews of psychotropic drug use in the home, conducted behavior management, quarterly and annual documentation, social histories and assessments, one-to-one counseling, care planning, and family meetings.
Contract social work services
Social Work PRN
Dallas, TX
01.1998 - 01.1999
- Contract social work services with various duties in diversified settings which included nursing homes, hospitals, and counseling centers.
Director of Social Services
ValueOptionsHuguley Nursing Center
Burleson, TX
01.1997 - 01.1998
- Conducted discharge planning and various types of counseling, to include: end-of life planning, family support counseling, behavior management counseling, and mood and behavioral assessments
- Served as liaison between residents, staff, family, and other residents.
Graduate School Internship
LSU Mental Health Center
Baton Rouge, LA
01.1996 - 01.1997
- Gained experience in direct, clinical practice
- Individual, couples, and group counseling.
Graduate School Internship
LSU Wellness Center
Baton Rouge, LA
01.1995 - 01.1996
- Provided education to college students on various wellness topics
- Public speaking to groups in various educational and social settings.
Social Worker
Manor Care Nursing and Rehab Center
Hurst, TX
01.2003
- Performed all aspects of social services for long term care and rehab patients.
Education
Doctor of Social Work-Candidate -
Tulane University
New Orleans, LA12-2025
Bachelor of Arts in Psychology -
University of North Texas
01.1994
Master of Social Work - Gerontology
Louisiana State University
Baton Rouge, LA05-1997
Skills
- Client Relations
- Crisis Intervention
- One-On-One Support
- Community Education
- Building Rapport
- Behavior Modification
- Patient Monitoring
- Electronic Charting
- Referral Coordination
- Treatment Planning
- Motivational Interviewing
Certification
- Licensed Clinical Social Worker (LCSW), Louisiana, 14614
- Licensed Independent Social Worker (LISW), Ohio, I.1100217
- Certified Social Worker in Health Care (C-SWHC)
- Academy of Certified Social Workers (ACSW)
Volunteer Experience
- Aviano Elementary School, Aviano Air Base, Italy, Volunteered as teacher assistant, 2013, 2016, Assisted with grading assignments, preparing lesson plans
- Aviano Officer and Civilian Spouses Club, Aviano Air Base, Italy, Volunteered as fundraising leader, 2013, 2016, Raised over $25,000 for military children’s scholarship fund
- Aviano Key Spouse Program, Aviano Air Base, Italy, Volunteered to assist spouses transitioning to Aviano Air Base, Italy, 2013, 2016, Provided referral management services on issues of employment and higher education
Timeline
Primary Care/Mental Health Integration Social Worker (GS-0185-12)
Department of Veterans Affairs
01.2019 - 12.2022
Part time Contract Geriatric Mental Health Therapist
Serenity Psychiatric Outpatient, LLC.
01.2019 - Current
Senior Hospice/Palliative Care Social Worker (GS-0185-12)
Department of Veterans Affairs
01.2018 - 01.2019
Social Worker, Palliative Care (GS-0185-11)
Department of Veterans Affairs
01.2017 - 01.2018
Social Worker, Ambulatory Care (GS-0185-11)
Department of Veterans Affairs
01.2011 - 01.2013
Social Worker, Comfort Care Department
Hospice of Dayton
01.2010 - 01.2011
Director of Social Services
Wright Nursing and Rehabilitation Center
01.2009 - 01.2010
Social Worker
Pinnacle Home Care
01.2009 - 01.2010
Mental Health Therapist and Team Leader
Senior Connections, Inc.
01.2005 - 01.2006
Case Manager/Social Services Manager
Liberty Heights Continuum Care Community
01.2004 - 01.2006
Clinical Care Manager
ValueOptions Managed Care Company
01.2003 - 01.2004
Social Worker
Manor Care Nursing and Rehab Center
01.2003
Director of Social Services
English Village Nursing Home
01.1999 - 01.2000
Consultant
Independent Contractor
01.1998 - 01.1999
Contract social work services
Social Work PRN
01.1998 - 01.1999
Director of Social Services
ValueOptionsHuguley Nursing Center
01.1997 - 01.1998
Graduate School Internship
LSU Mental Health Center
01.1996 - 01.1997
Graduate School Internship
LSU Wellness Center
01.1995 - 01.1996
Doctor of Social Work-Candidate -
Tulane University
Bachelor of Arts in Psychology -
University of North Texas
Master of Social Work - Gerontology
Louisiana State University
- Licensed Clinical Social Worker (LCSW), Louisiana, 14614
- Licensed Independent Social Worker (LISW), Ohio, I.1100217
- Certified Social Worker in Health Care (C-SWHC)
- Academy of Certified Social Workers (ACSW)
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