HOLLY CARTER
Fort Worth,TX
Summary
A motivated and compassionate nursing student seeking hands-on hospital experience to build clinical skills and contribute to high-quality patient care. Eager to apply strong analytical, problem-solving, and communication skills developed through professional experience to a dynamic healthcare setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Claims Manager
WARDLAW CLAIMS SERVICE
07.2022 - 10.2024
- Supervised and guided employees to reach company objectives.
- Planned and executed strategies to increase business and drive profit growth.
- Monitored employee work to assess performance and identify knowledge gaps.
- Prepared schedules and assignments to meet short- and long-term business demands.
- Collaborated with other departments to develop strategies to increase customer satisfaction.
- Created detailed reports which assisted with analyzing current and future data trends in the insurance industry.
- Performed quality assurance checks on documentation related to new company policies and procedures.
- Manage up to 1,000 calls and up to 500 scheduled appointments daily to gather information to initiate claims process.
Independent Insurance Adjuster
CNC
04.2021 - 06.2022
- Assessed damages caused by fires, floods, storms, and other catastrophic events to estimate repairs for replacement costs.
- Facilitated communication between experts such as engineers, appraisers, and accountants who are consulted during an investigation.
- Maintained accurate records of all claim activities per company policy and procedures.
- Provided a high level of customer service when communicating with claimants, attorneys, employers, and other stakeholders involved in the claim process.
- Exercised proper judgment and decision-making to analyze claims exposure, determine proper action, and appropriately settle claims.
- Directed claims negotiations within allowable limit of $50,000 and supported successful litigations for advanced issues.
Independent Insurance Adjuster
WARDLAW CLAIMS SERVICE
07.2018 - 03.2021
- Determined extent of liability based on thorough reviews of police reports, medical treatment records and other documentation.
- Negotiated settlements and followed through with litigation for unsettled claims.
- Supported litigation efforts for complex claims without settlement agreements, collecting evidence and testifying in court.
- Demonstrated sound judgment when making decisions related to settling or denying claim based on gathered evidence.
- Assisted in development of internal policies and procedures related to claims handling processes.
- Performed fact-finding and investigated [Type] damage, recorded information and transmitted information to accurately determine potential indemnities.
- Worked closely with underwriting teams to provide feedback on potential risk factors associated with specific policies.
- Collaborated with legal counsel on complex cases requiring litigation or arbitration.
- Prepared comprehensive documentation for each claim handled, ensuring accuracy and completeness.
- Directed claims negotiations within allowable limit of $50,000 and supported successful litigations for advanced issues.
Property Claims Adjuster
FKS
10.2017 - 03.2018
- Prepared comprehensive reports detailing findings from property inspections and claim investigations.
- Analyzed available data trends related to property losses in order to identify areas requiring improvement in risk assessment models or underwriting guidelines.
- Maintained updated knowledge of insurance policies, coverage limits, and industry regulations affecting property claims.
- Utilized advanced technology tools, such as drones and imaging software, to efficiently inspect difficult-to-reach areas of damaged properties.
- Reviewed contractor invoices for accuracy before submitting payment requests on behalf of insured parties.
- Continuously monitored open claim files to ensure proper progress toward settlement or closure within established timeframes.
- Identified potential fraud indicators during claim investigations and reported suspected cases to management.
- Performed 60 field investigations of damaged properties every month.
Police Officer
DALLAS POLICE DEPARTMENT
09.2013 - 07.2017
- Helped prevent criminal acts such as traffic violations and robberies as visible deterrent.
- Directed and rerouted traffic around the scenes of accidents and other emergencies.
- Improved criminal cases by collecting evidence, writing case reports and testifying in under oath.
- Gathered evidence, documented observations and wrote case reports in support of prosecutions.
- Engaged local community with open communication and collaborative approach to crime reduction.
- Enforced laws and monitored traffic to protect citizens from criminal acts.
- Helped reduce crime in local area with patrols based on data-driven community-based policing strategies.
- Conducted traffic stops, issued citations, and enforced traffic laws.
- Responded to medical emergencies to render first aid care until arrival of paramedics.
- Completed reports on criminal actions for presentation to district attorney for prosecution.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Education
Bachelor of Science in Nursing - Nursing
West Coast University
Dallas, TX10.2027
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TX05.2012
Skills
- Liability Determination
- Damage Assessment
- Claims Investigation
- Technical Knowledge
- Property Valuation
- Analytical Skills
- Policy Analysis
- Fraud Detection
- Insurance Law Understanding
- Professional Ethics
- Conflict Resolution
- Report Writing
- Team Collaboration
- Adaptability
Certification
- Basic Life Support (BLS), American Heart Association – 2025
LANGUAGE
English - Advanced
Timeline
Associate Claims Manager
WARDLAW CLAIMS SERVICE
07.2022 - 10.2024
Independent Insurance Adjuster
CNC
04.2021 - 06.2022
Independent Insurance Adjuster
WARDLAW CLAIMS SERVICE
07.2018 - 03.2021
Property Claims Adjuster
FKS
10.2017 - 03.2018
Police Officer
DALLAS POLICE DEPARTMENT
09.2013 - 07.2017
Bachelor of Science - Criminal Justice
University of North Texas
Bachelor of Science in Nursing - Nursing
West Coast University
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