Holly Casarez

School librarian and instructional support professional providing technology education, social-emotional learning lessons, and offering responsive resource room academic support to students requiring individualized assistance.

• Supported instructional activities for students with diverse learning needs.
• Assisted teachers in implementing individualized education plans (IEPs) effectively.
• Collaborated with educational staff to create a positive learning environment.
• Monitored student progress and behavioral patterns, reporting observations to educators.

• Maintain the office, copy room and staff break room with needed supplies
• Prepare and maintain records as needed for student and staff daily operation
• Greeting visitors to the school office and providing information
• Answer and direct phones calls

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

• Worked well with teammates and accepted coaching from management team.
• Entered all fuel receipts into data sheets.
• Assisted with balancing store vault and completing runs to bank as needed.
• Completed Excel spreadsheets to analyze fuel selling data.
• Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.