Holly Cashman
Chelmsford,MA
Summary
Dynamic and results-driven professional with extensive experience at Sully's, excelling in customer service and inventory control. Proven ability to enhance customer satisfaction through effective complaint resolution and task delegation. Recognized for strong communication skills and a calm demeanor, consistently fostering positive relationships and optimizing operational efficiency.
Overview
11
11
years of professional experience
Work History
Restaurant Shift Manager & Waitress
Sully's
08.2016 - Current
- Supervised staff, ensuring adherence to service standards and operational procedures.
- Managed inventory control, optimizing stock levels and reducing waste.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Checked and monitored inventory levels to reorder items.
- Increased customer satisfaction scores by training staff in conflict resolution and customer service excellence.
- Addressed and resolved customer complaints, turning dissatisfied guests into repeat customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
Delivery Driver
DoorDash
09.2021 - 09.2022
- Delivered food orders promptly and accurately, ensuring customer satisfaction.
- Navigated efficiently using GPS tools to optimize delivery routes.
- Communicated effectively with customers regarding order status and changes.
- Maintained vehicle cleanliness and operational safety standards consistently.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Developed and maintained professional relations between customer, store personnel, and company.
- Adapted quickly to new technology and apps for efficient order tracking and delivery.
Grocery Store Clerk
Whole Foods Market
10.2021 - 03.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Pleasantly greeted customers and provided prompt and courteous service.
- Collaborated with fellow team members to complete daily tasks efficiently and effectively.
- Increased customer satisfaction by providing friendly and efficient service during checkout.
- Provided prompt assistance with customer inquiries or concerns, resolving issues professionally.
- Operated cash registers accurately, processing transactions quickly and efficiently.
- Adhered to safety guidelines for lifting heavy objects or operating equipment properly within the workplace setting.
- Completed end-of-day closing procedures diligently including cash reconciliation and reporting discrepancies in a timely manner.
- Conducted price checks on items when necessary, ensuring accuracy for customers'' convenience.
- Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Retrieved items for customers and verified prices.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Nanny
Private Family
06.2015 - 09.2016
- Supervised daily activities and educational play for multiple children, ensuring safety and engagement.
- Developed age-appropriate learning plans that fostered cognitive and emotional growth.
- Managed household routines, including meal preparation and transportation to activities.
- Coordinated schedules with parents to align on children's needs and family events.
- Implemented positive discipline techniques, promoting respectful communication among children.
- Created a nurturing environment that encouraged creativity and independence in daily tasks.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Education
High School Diploma -
Chelmsford High School
Chelmsford, MA06-2018
Skills
- Cash handling oversight
- Task delegation
- Inventory control
- Customer complaint resolution
- Pre-shift walk-through
- Waste reduction
- Hygiene standards
- Customer service
- Problem-solving
- Relationship building
- Critical thinking
- Reliable and responsible
- Money handling
- Calm and pleasant demeanor
- Time management
- Attention to detail
- POS terminal operation
- Inventory management
- Customer satisfaction
- Excellent communication
- Multitasking Abilities
Timeline
Grocery Store Clerk
Whole Foods Market
10.2021 - 03.2022
Delivery Driver
DoorDash
09.2021 - 09.2022
Restaurant Shift Manager & Waitress
Sully's
08.2016 - Current
Nanny
Private Family
06.2015 - 09.2016
High School Diploma -
Chelmsford High School