Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holly Castro

Six Lakes,MI

Summary

Resourceful Travel Consultant known for high productivity and efficient task completion. Specialized in itinerary planning, cost-saving strategies, and customer service excellence. Thrives in fast-paced environments, utilizing strong organizational skills, adaptability, and problem-solving abilities to exceed client expectations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Travel Consultant

World Travel Holdings
Remote, MI
12.2024 - Current
  • Prepared itineraries to deliver travel arrangements to clients.
  • Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
  • Processed payments from customers using a variety of methods such as credit cards, cash or checks.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Resolved any issues related to travel plans and services.
  • Completed ongoing training with company and travel partners.
  • Maintained an up-to-date knowledge of cruise lines policies regarding cancellation fees, refunds, insurance coverage.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.

General Contractor

Veryable
, MI
07.2022 - 11.2024
  • Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
  • Completed preventative maintenance tasks for machinery and scheduled large-scale repairs.
  • Tracked material inventories and ordered new parts to prevent shortages.
  • Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
  • Sorted out defective materials from good ones during production process.
  • Wrapped finished books with protective coverings before packing them for shipment.
  • Checked accuracy of printed information against customer requirements before binding process began.
  • Inspected and assessed quality of finished products.
  • Cleaned and lubricated bookbinding machinery on a regular basis to ensure proper functioning.
  • Used equipment to cut book edges to meet specifications and produce quality products.
  • Used hot stamping machine for imprinting titles onto book covers.
  • Prepared materials such as paper stock, cardboard sheets, and covers for bookbinding operations.
  • Read work orders to determine instructions and specifications for machine set-up.

Education

High School Diploma -

Elgin High School
Elgin, IL
05-2012

Skills

  • Company guidelines and procedures
  • Leisure travel
  • Travel insurance
  • International reservations
  • Documentation preparation
  • Travel package planning
  • Global destinations
  • Special needs travelers
  • Accommodations booking
  • Travel research
  • Relationship management
  • Customer advising
  • Administrative tasks
  • Destination research
  • Itineraries
  • Credit card payments

Certification

  • State of Michigan Insurance License

Timeline

Travel Consultant

World Travel Holdings
12.2024 - Current

General Contractor

Veryable
07.2022 - 11.2024

High School Diploma -

Elgin High School

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Holly Castro