Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on multiple responsibilities to meet team and company goals as well as leading team oriented projects. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Note Reader & Office Staff
Infinite Solutions Behavioral Services, LLC
2023.01 - Current
Completing weekly lists of clients that have gone through all four services
In charge of reading and correcting notes for four employees and their clients for Mental Health Skill Building program
Reading and correcting all Residential Crisis Service notes
Taking initiative for starting residential program organization
Using EHR software for behavioral health practices (Valent) to keep client medical data up to date and confidential
Maintaining, streamlining, and organizing physical and digital files across all programs
Converted 100% of physical files into digital files
Contacting health insurance companies for client information
Gained extensive knowledge in data entry, analysis and reporting
Demonstrated strong organizational and time management skills while overseeing multiple projects.
Front Desk Receptionist and Collections Specialist
W.G Speeks Heating and Air
2020.01 - 2023.01
Upholding and increasing customer satisfaction with forward-thinking strategies focused on addressing customer needs, resolving concerns and conflict resolution
Maintaining and organizing customer and company files both physically and digitally
Launched initiative to transition physical documents into digital formats.
Working with and greeting customers over the phone and in-person
Collecting customer feedback in order to make positive changes for WG Speeks
Scheduling and coordinating appointments
Daily monitoring of customer accounts for overdue payments
Resolving customer billing issues and answering billing questions to avoid finance charges
Working with other employees as team to accomplish projects and achieve daily goals
Meat and Seafood Clerk
Fresh Market
2016.01 - 2020.01
Responded to a variety of customer requests
Answered constant flow of customer calls with minimal wait times
Helped customers find needed products within timely manner
Won employee of the month award four times
Assisted in ordering to maintain healthy inventory counts with minimal waste
Reordered stock and removed expired items from the supply
Cut, measured, and cleaned meat products using appropriate equipment
Maintained excellent levels of food safety by frequently checking product dates and temperature
Trained new associates
Part of team that increased meat department sales and quality
Education
Psychology Bachelor’s Degree -
Virginia Commonwealth University
Richmond, VA
2019.08 - 2021.05
General Psychology Associates Degree -
John Tyler Community College
Midlothian, VA
2016.08 - 2018.12
Manchester High School
Midlothian, VA
2012.08 - 2016.05
Trainee for Qualified Mental Health Professional (QMHP-T) -
Virginia Department of Health Professions
Skills
Google Drive understanding
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Timeline
Note Reader & Office Staff
Infinite Solutions Behavioral Services, LLC
2023.01 - Current
Front Desk Receptionist and Collections Specialist
W.G Speeks Heating and Air
2020.01 - 2023.01
Psychology Bachelor’s Degree -
Virginia Commonwealth University
2019.08 - 2021.05
General Psychology Associates Degree -
John Tyler Community College
2016.08 - 2018.12
Meat and Seafood Clerk
Fresh Market
2016.01 - 2020.01
Manchester High School
2012.08 - 2016.05
Trainee for Qualified Mental Health Professional (QMHP-T) -
Virginia Department of Health Professions
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