Holly Chamberlin
Midlothian,Va
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on multiple responsibilities to meet team and company goals as well as leading team oriented projects. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Note Reader & Office Staff
Infinite Solutions Behavioral Services, LLC
01.2023 - Current
- Completing weekly lists of clients that have gone through all four services
- In charge of reading and correcting notes for four employees and their clients for Mental Health Skill Building program
- Reading and correcting all Residential Crisis Service notes
- Taking initiative for starting residential program organization
- Using EHR software for behavioral health practices (Valent) to keep client medical data up to date and confidential
- Maintaining, streamlining, and organizing physical and digital files across all programs
- Converted 100% of physical files into digital files
- Contacting health insurance companies for client information
- Gained extensive knowledge in data entry, analysis and reporting
- Demonstrated strong organizational and time management skills while overseeing multiple projects.
Front Desk Receptionist and Collections Specialist
W.G Speeks Heating and Air
01.2020 - 01.2023
- Upholding and increasing customer satisfaction with forward-thinking strategies focused on addressing customer needs, resolving concerns and conflict resolution
- Maintaining and organizing customer and company files both physically and digitally
- Launched initiative to transition physical documents into digital formats.
- Working with and greeting customers over the phone and in-person
- Collecting customer feedback in order to make positive changes for WG Speeks
- Scheduling and coordinating appointments
- Daily monitoring of customer accounts for overdue payments
- Resolving customer billing issues and answering billing questions to avoid finance charges
- Working with other employees as team to accomplish projects and achieve daily goals
Meat and Seafood Clerk
Fresh Market
01.2016 - 01.2020
- Responded to a variety of customer requests
- Answered constant flow of customer calls with minimal wait times
- Helped customers find needed products within timely manner
- Won employee of the month award four times
- Assisted in ordering to maintain healthy inventory counts with minimal waste
- Reordered stock and removed expired items from the supply
- Cut, measured, and cleaned meat products using appropriate equipment
- Maintained excellent levels of food safety by frequently checking product dates and temperature
- Trained new associates
- Part of team that increased meat department sales and quality
Education
Psychology Bachelor’s Degree -
Virginia Commonwealth University
Richmond, VA 08.2019 - 05.2021
General Psychology Associates Degree -
John Tyler Community College
Midlothian, VA 08.2016 - 12.2018
Manchester High School
Midlothian, VA 08.2012 - 05.2016
Trainee for Qualified Mental Health Professional (QMHP-T) -
Virginia Department of Health Professions
Skills
Google Drive understanding
Podium
Decision-Making abilitiesResearch skillsCreative and quick to learnSchedulingSocial perceptivenessProblem-solvingFiling both physically and digitallyTime management and task orientedFriendly and outgoingCustomer service orientedQuality Assurance
Teamwork and Collaboration
Analytical Thinking
Timeline
Note Reader & Office Staff
Infinite Solutions Behavioral Services, LLC
01.2023 - Current
Front Desk Receptionist and Collections Specialist
W.G Speeks Heating and Air
01.2020 - 01.2023
Psychology Bachelor’s Degree -
Virginia Commonwealth University
08.2019 - 05.2021
General Psychology Associates Degree -
John Tyler Community College
08.2016 - 12.2018
Meat and Seafood Clerk
Fresh Market
01.2016 - 01.2020
Manchester High School
08.2012 - 05.2016
Trainee for Qualified Mental Health Professional (QMHP-T) -
Virginia Department of Health Professions