Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Chappelow

Dunn,NC

Summary

Skilled healthcare professional with focus on accurate documentation and patient care. Proficient in medical terminology, electronic health records, and supporting clinical staff. Strong collaborator who adapts to changing needs and ensures reliable results. Known for attention to detail, effective communication, and commitment to excellence in clinical settings.

Overview

10
10
years of professional experience

Work History

Medical Scribe/ Medical Administrative Assistant

SENIOR HEALTH AND EDUCATION PARTNERS
02.2021 - Current
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Communicated with other medical staff and personnel to obtain additional patient information.
  • Processed patient referrals and authorizations to enable smooth patient consultations.
  • Maintained accurate and complete medical records to comply with regulations and standards.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
  • Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
  • Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.

Opthalmic Tech/scribe

RALEIGH OPTHALMOLOGY
07.2019 - 02.2021
  • Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
  • Enhanced patient care by conducting thorough pre-examination tests and preparing patients for ophthalmic procedures.
  • Supported surgical procedures by setting up instruments, calibrating equipment, and providing assistance as needed during operations.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Measured and recorded visual acuity and color vision testing.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Assisted ophthalmologists in performing diagnostic tests, ensuring accurate measurements and data collection.

Opthalmic Tech/surgical Coordinator

LEHIGH VALLEY CENTER FOR SIGHT
05.2017 - 06.2019
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Measured and recorded visual acuity and color vision testing.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.

Activities Director

PRAXIS NURSING HOME
01.2015 - 03.2017
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
  • Coordinated off-site activities and accompanied residents throughout excursions.
  • Promoted physical wellness by incorporating exercise classes into the daily schedule of activities available to residents.
  • Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
  • Acted as a liaison between the activities department and other facility staff, ensuring seamless integration of recreational offerings with daily care plans.
  • Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
  • Developed strong relationships with local organizations to secure resources and partnerships that benefit residents'' experiences.
  • Organized seasonal celebrations that fostered a festive atmosphere within the facility while respecting cultural diversity.
  • Collaborated with interdisciplinary teams to develop personalized care plans that incorporated meaningful leisure activities for each resident.
  • Coordinated volunteer programs that allowed community members to engage with facility residents in various capacities, enriching both parties' lives in the process.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Supervised Activities Assistant and conducted performance evaluations.

Education

High School Diploma -

Phillipsburg High School
Phillipsburg
01-1999

Some College (No Degree) - Liberal Arts

Warren County Community College
Washington, NJ
01-1998

Some College - Medical Transcription

Northampton County Community College
Bethlehem, PA
01-2004

Skills

  • Proficient in HIPAA standards
  • Patient appointment coordination
  • Efficient multitasking in fast-paced settings
  • Detail-oriented with strong organizational skills
  • Clinical experience in ophthalmology
  • Effective team collaboration
  • Triage
  • Skilled in electronic medical records
  • Self motivation
  • Workflow management
  • Microsoft Office Suite
  • Medical documentation
  • Adaptability and flexibility
  • Strong communication skills
  • Medical terminology proficiency

Timeline

Medical Scribe/ Medical Administrative Assistant

SENIOR HEALTH AND EDUCATION PARTNERS
02.2021 - Current

Opthalmic Tech/scribe

RALEIGH OPTHALMOLOGY
07.2019 - 02.2021

Opthalmic Tech/surgical Coordinator

LEHIGH VALLEY CENTER FOR SIGHT
05.2017 - 06.2019

Activities Director

PRAXIS NURSING HOME
01.2015 - 03.2017

High School Diploma -

Phillipsburg High School

Some College (No Degree) - Liberal Arts

Warren County Community College

Some College - Medical Transcription

Northampton County Community College

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