Rylie VanWinkle
Helena,MT
Summary
Positive, upbeat customer services representative brings more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
8
8
years of professional experience
Work History
Baker
Panera Bread
10.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Increased production efficiency through effective time management and multitasking during busy periods.
Customer Service
McDonald's
08.2024 - 10.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Collaborated with team members to achieve monthly sales targets through upselling strategies.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
Poker Dealer
Caesars Entertainment
05.2024 - 07.2024
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Contributed to a safe gaming environment by promptly reporting any suspicious behavior or security concerns to supervisors.
- Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.
Poker Dealer
The Big Blind
11.2023 - 03.2024
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Contributed to a safe gaming environment by promptly reporting any suspicious behavior or security concerns to supervisors.
- Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.
Customer Service Associate
Albertsons
08.2022 - 03.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Used collateral material and documents to share information about services, products and promotions.
- Reviewed account and service histories to identify trends and resolve issues.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Partnered with internal teams to uncover customer needs and cross-sell opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Followed policies and procedures to meet or exceed established performance requirements.
- Recommended and initiated product offerings to meet customer changing needs.
- Troubleshot shortages and overages to support quality control efforts.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Associate
McDonald's
06.2021 - 03.2022
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Used collateral material and documents to share information about services, products and promotions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Followed policies and procedures to meet or exceed established performance requirements.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted brand and marketing campaigns to create interest with customer.
Table Games Dealer
Encore Boston Harbor
06.2019 - 08.2020
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Observed gamblers to identify marking, switching and counting cards.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Barista
Starbucks
12.2018 - 09.2019
- Addressed and resolved customer concerns to maintain brand loyalty.
- Stocked customer service stations with paper products or beverage preparation items.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Received and accurately processed customer payments.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Described menu items to customers and suggested products based on stated preferences.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Weighed, ground and packed coffee beans for customer purchase.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Collected payments and provided accurate change.
- Input orders into point of sale system and handled customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested appealing products.
Food Runner
Legal Tender Pub & Bistro
12.2016 - 11.2017
- Responded quickly to customer concerns and escalated major issues to management.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Offered insight into menu items to answer customer questions.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Assisted servers to optimize guest dining experience.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Greeted guests with friendliness and professionalism.
- Stocked service stations with ice, napkins and straws.
- Double-checked meals placed in window against customer tickets for accuracy.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
Education
Novelties Program
Greater Boston Gaming Career Institute- Cambridge
04.2019
Black Jack Program
Greater Boston Gaming Career Institute-Cambridge
03.2019
High School Diploma -
Capitol High School Helena MT
06.2018
Skills
- Customer Support
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Upbeat and Positive Personality
- Creative Problem Solving
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Customer Service
Timeline
Baker
Panera Bread
10.2024 - Current
Customer Service
McDonald's
08.2024 - 10.2024
Poker Dealer
Caesars Entertainment
05.2024 - 07.2024
Poker Dealer
The Big Blind
11.2023 - 03.2024
Customer Service Associate
Albertsons
08.2022 - 03.2023
Customer Service Associate
McDonald's
06.2021 - 03.2022
Table Games Dealer
Encore Boston Harbor
06.2019 - 08.2020
Barista
Starbucks
12.2018 - 09.2019
Food Runner
Legal Tender Pub & Bistro
12.2016 - 11.2017
Black Jack Program
Greater Boston Gaming Career Institute-Cambridge
High School Diploma -
Capitol High School Helena MT
Novelties Program
Greater Boston Gaming Career Institute- Cambridge
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