Holly Clayton
Ellijay,GA
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in customer service She even told me her name was Lucy regulations and procedures.
Motivated individual promoting well-rounded skill set including detailed organization and computer skills . Always ready and willing to pitch in and perform above expectations.
Overview
9
9
years of professional experience
Work History
Service Advisor
Town and country furniture
Blue Ridge , GA
02.2024 - Current
- Greeted customers and addressed their needs in a professional manner.
- Maintained records of customer interactions and transactions.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
Cleaner
Abm Industries Inc, Universal
Ellijay, GA
08.2018 - 07.2020
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Swept sidewalks and driveways of debris.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Replaced air filters on heating and ventilation systems as needed.
- Assisted with minor maintenance tasks such as changing light bulbs or replacing broken fixtures.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Replenished amenities such as shampoos, soaps, and lotions in hotel rooms when needed.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Adhered strictly to safety protocols while performing job duties.
- Provided assistance with laundry services when needed.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
Memory Care Coordinator
Windsor lodge assisted living and memory care
Jasper, GA
06.2017 - 06.2020
- Observed changes in behavior or physical condition of residents and reported any concerns to supervisor.
- Encouraged family members to participate in their loved ones' care plan through visits, phone calls, emails.
- Maintained accurate records of all interactions with residents including medical information and progress notes.
- Monitored medication administration by staff members to ensure accuracy according to physician orders.
- Provided emotional support and encouragement to residents with memory loss.
- Conducted activities for residents to stimulate memory recall, such as art projects and music therapy.
- Assisted in the development and implementation of individualized care plans for each resident.
- Facilitated daily life skills activities such as dressing, bathing, grooming, eating, and toileting.
- Developed a comprehensive understanding of dementia-related behaviors and strategies for managing them effectively.
- Organized therapeutic recreational activities that stimulated cognitive functioning in individuals with Alzheimer's disease or other forms of dementia.
- Participated in team meetings regarding resident care plans and needs assessment reviews.
- Educated families on the types of services available for their loved one living with memory impairments.
Bartender,Host,Server
Lapizzers
Morganton, GA
07.2015 - 08.2017
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
Education
High School Diploma -
Fannin County High School
Blue Ridge, GA05-2011
Skills
- CRM Software
- Customer Retention
- Price Quoting
- Cost Estimation
- Quality Control
- Technical Support
- Service Estimates
- Documentation And Reporting
- Service Recommendations
- Data Entry
- Computer Skills
- Listening Skills
- Customer consulting
- Customer Relationship Management
- Tech-Savvy
- Handling Customer Complaints
- Complaint resolution
- Quality Inspection
- Client rapport
- Service Scheduling
- Attention to Detail
- Excellent Communication
Timeline
Service Advisor
Town and country furniture
02.2024 - Current
Cleaner
Abm Industries Inc, Universal
08.2018 - 07.2020
Memory Care Coordinator
Windsor lodge assisted living and memory care
06.2017 - 06.2020
Bartender,Host,Server
Lapizzers
07.2015 - 08.2017
High School Diploma -
Fannin County High School
Similar Profiles
Jimmy JonesJimmy Jones
Parts Director at Energy Country Ford/Town & Country FordParts Director at Energy Country Ford/Town & Country Ford
Jalal JamaleddinJalal Jamaleddin
Store Manager at Furniture TownStore Manager at Furniture Town
VENESSA ANESSIA MOHAMMEDVENESSA ANESSIA MOHAMMED
Customer Service Representative at JR&D Mohammed Furniture, Appliance Store Princes TownCustomer Service Representative at JR&D Mohammed Furniture, Appliance Store Princes Town