Holly Clement
Fairport,USA
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
39
39
years of professional experience
Work History
Plant Clerk / Office Manager
Heidelberg Materials
03.2015 - Current
- Weighmaster for stone quarry and asphalt plant
- OSHA compliant
- Administrative duties including, but not limited to, banking, invoicing, filing, order processing, payroll, scheduling, supply orders, and team activities.
- NYS DOT certified
- Maintain required monthly inventory reports
Server
Restaurant Industry
03.1988 - Current
- 37 years of exceptional service by greeting and serving customers in a timely, friendly manner
- Suggestive selling to increase restaurant sales
- Additional skills include bussed and reset tables, cocktail waitress, hostess, scheduling
- Upscale and fast food experience
Customer Service Representative
Kodak
12.1998 - 03.2015
- Call center representative
- Accountable for 275 newspapers nationwide
- Key player in global project to gain new business with new product
- Administrative assistant to Kodak sales force in graphics industry
Quality Assurance Analyst
Xerox
07.1986 - 12.1992
- Interpreted and classified production and quality data for new copy machines
- Documented, filed, and maintained proper inspection records and quality assurance documents
- Analyzed manufacturing data against functional design and inspected quality results
Education
No Degree - Business Management And Psychology
Monroe Community College
Rochester, NY05.1989
Bachelor of Hospitality Management - Travel and Tourism industry training
The Boyd School
Pittsburgh, PA02.1988
Required Courses
Bishop Kearney High School
01.1987
Skills
- Organizational skills
- Active listening skills
- Telecommunication skills
- Energetic work attitude
- Skilled in multi-tasking
- High customer service standards
- Time management
- Written communication skills
- Proficient in SAP / P20, Microsoft Office, JWS, JDE, Citrix, Kronos, Concur, Command
- Problem resolution
- Workplace safety
- Scheduling appointments
Accomplishments
- Continuous recognition within Kodak by both management and sales for my customer support skills, which exceeded normal expectations. Helped streamline internal processes for a more efficient flow from customer order placement to delivery. I also proactively contributed to the enhancement and development of operational processes to help reduce costs from a warehouse perspective.
- Currently responsible for managing an office dedicated to serving numerous customers daily in the asphalt, cement, and aggregate industry.
Timeline
Plant Clerk / Office Manager
Heidelberg Materials
03.2015 - Current
Customer Service Representative
Kodak
12.1998 - 03.2015
Server
Restaurant Industry
03.1988 - Current
Quality Assurance Analyst
Xerox
07.1986 - 12.1992
Required Courses
Bishop Kearney High School
No Degree - Business Management And Psychology
Monroe Community College
Bachelor of Hospitality Management - Travel and Tourism industry training
The Boyd School