Holly Clyne
Nashville,TN
Summary
Dynamic professional with a proven track record at American Airlines, excelling in customer service and operational management. Recognized for enhancing client satisfaction and loyalty through effective problem-solving and communication. Skilled in developing strategies that optimize service delivery and improve efficiency, while maintaining a reliable and organized approach to team collaboration.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Sales Associate
Henig Furs, Inc
12.2023 - Current
- Developed customer engagement strategies that improved client satisfaction and retention.
- Optimized store layout based on consumer behavior studies to increase foot traffic and sales conversions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Operation Manager of Admirals Club
American Airlines
02.2009 - 10.2014
- Managed employees and club operations including monthly inventory, employee scheduling, beverage and food orderings, monthly reports, and annual budgets.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business, including 75th Anniversary of Admirals Club.
Customer Service Admirals Club Liaison
American Airlines
02.1998 - 02.2009
- Streamlined services and communications for customers including heads-of-state and VIP clients.
- Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
- Worked in the Concierge Club, which accommodated high net-worth individuals and international first class clients.
Customer Service Representative
American Airlines
07.1989 - 02.1998
- Worked with domestic and international advantage travel clients to book flights and resolve any issues.
- Booked travel with the Promotions Travel Department regarding customers who met guidelines for promotional flights.
- Trained new hires on customer service protocols and system usage effectively; promoted to the training supervisor and worked as acting manager while they were not present.
Registered Dietitian
Pitt Memorial Hospital
03.1979 - 02.1983
- Developed personalized nutrition plans for diverse patient populations, including diabetics, renal patients, in pediatrics, and the elderly.
- Optimized clinical workflow by maintaining detailed documentation and efficient communication with colleagues.
- Conducted comprehensive nutritional assessments to evaluate patients' health status and dietary habits.
Education
Master of Arts - Adult Education
East Carolina University
Greenville, NC03-1980
Bachelor of Science - Food Nutritional And Institutional Management
East Carolina University
Greenville, NC03-1977
Skills
- Reliable and punctual
- Organized
- Customer service oriented
- Teamwork skills and collaboration
- Professional demeanor
- Problem-solving skills
Affiliations
- American Dietetic Association
- Junior League
- Nashville Centennial Club
Certification
- Registered Dietitician, ADA - 30 years
Timeline
Sales Associate
Henig Furs, Inc
12.2023 - Current
Operation Manager of Admirals Club
American Airlines
02.2009 - 10.2014
Customer Service Admirals Club Liaison
American Airlines
02.1998 - 02.2009
Customer Service Representative
American Airlines
07.1989 - 02.1998
Registered Dietitian
Pitt Memorial Hospital
03.1979 - 02.1983
Master of Arts - Adult Education
East Carolina University
Bachelor of Science - Food Nutritional And Institutional Management
East Carolina University
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