Summary
Overview
Work History
Education
Skills
Timeline
Holly Collins

Holly Collins

Retail
Port St. Lucie,FL

Summary

Driven by results, I excelled at 7-11 Stores, enhancing sales growth and customer satisfaction through expert inventory control and superior customer service management. Leveraging skills in problem-solving and staff supervision, I spearheaded initiatives that significantly improved store operations and customer experience, demonstrating a keen ability to drive business success and team performance.

Overview

19
19
years of professional experience

Work History

Assistant Store Manager

7-11 Stores
08.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Certified Pharmacy Technician

Winn Dixie Pharmacy
03.2006 - 10.2022
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Counted and labeled prescriptions with correct item and quantity.

Education

Pharmacy Technician

Argosy University , Ft. Pierce, FL
10.2017

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Customer Service Management
  • Staff Supervision
  • Store operations
  • Stock management
  • POS Systems
  • Upselling and Cross Selling
  • Loss Prevention
  • Sales Growth
  • Issue Resolution
  • Stock Rotations
  • Order Management
  • Records Management

Timeline

Assistant Store Manager - 7-11 Stores
08.2022 - Current
Certified Pharmacy Technician - Winn Dixie Pharmacy
03.2006 - 10.2022
Argosy University - , Pharmacy Technician

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