Holly Collins-Doan
Evansville,IN
Summary
Achieved high levels of customer satisfaction by delivering exceptional service and support. Drove sales growth through proactive engagement and relationship building. Seeking impactful sales roles with esteemed organizations to leverage proven skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Sales Consultant
Old National Bank
05.2021 - 06.2025
- Formulated and executed strategic sales plans to drive customer engagement and retention.
- Led comprehensive market analysis to uncover new business opportunities and assess competitive trends.
- Guided junior sales consultants to enhance performance and deepen product knowledge.
- Facilitated collaboration among cross-functional teams to optimize sales processes.
- Delivered customized solutions to clients, addressing specific needs and enhancing revenue growth.
- Utilized CRM systems to monitor client interactions and enhance follow-up strategies.
- Spearheaded negotiations with key accounts to establish long-term partnerships and contracts.
- Evaluated sales data to drive informed decision-making and enhance sales strategies.
- Facilitated customized sales presentations aligned with unique client needs and preferences.
- Delivered exceptional customer service by promptly and professionally addressing client concerns.
- Leveraged CRM software to track leads, monitor progress, and ensure accurate documentation of client interactions.
- Cultivated robust client relationships to enhance customer loyalty and drive repeat business.
- Guided junior sales consultants through mentorship, fostering professional development and career advancement.
- Enhanced sales performance by strategically managing customer accounts and promoting latest product offerings.
- Surpassed customer expectations by delivering precise and actionable solutions.
- Cultivated in-depth knowledge of competitor offerings to strategically position products in the market.
- Facilitated training sessions for personnel on effective consultative sales techniques and follow-up processes.
- Clarified product features and functions to enhance customer understanding and knowledge.
- Executed prospect identification through cold calling, social media outreach, and trade publication analysis.
- Facilitated regular training sessions on product knowledge to enhance team members' ability to sell complex solutions.
- Fostered and strengthened customer relationships, converting prospective leads into satisfied clients through prompt communication and transparent responses.
- Facilitated contract negotiations with clients to secure advantageous terms and enhance profitability.
- Oversaw key account management to enhance client satisfaction and drive revenue growth.
- Collaborated with sales manager to evaluate and enhance sales strategies.
- Implemented product introductions to existing clients, driving revenue growth through strategic upselling techniques.
- Led product demonstrations, effectively showcasing company offerings to potential clients.
Sales Consultant
Kelly Services
08.2019 - 02.2021
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with cross-functional teams to enhance customer service initiatives.
- Delivered product presentations that effectively communicated value propositions to clients.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Collaborated with hiring managers to define job requirements and streamline selection processes.
- Collaborated with hiring managers to define job requirements and create compelling job descriptions.
- Developed and implemented targeted recruitment strategies to attract top talent across diverse industries.
- Conducted thorough candidate screenings and interviews, ensuring alignment with organizational culture and values.
Account Executive
Worldpay
01.2016 - 02.2018
- Responsible for sales of merchant processing equipment.
- Provided client support after the sale by programming, installing software, and conducting training classes.
- Implemented consultive sales approach to provide solutions to merchant problems.
Executive Director
Medi Central
01.2015 - 12.2016
- Introduced a variety of new processes and equipment to the health care industry.
- Detailed solutions to patient care and provider processes.
Account Executive
Commerce Bank
07.2013 - 06.2014
- Responsible for outside sales of merchant processing equipment.
- In charge of bank relationships.
- Handled all calls from customers, sales force, and CRM staff.
Account Executive
Worldpay
04.2012 - 07.2013
- Signed over 250 accounts within first 8 months.
- President's Club award winner.
- Salesperson of the Year award winner.
Account Executive
Fifth Third Bank
04.2009 - 01.2010
- Responsible for networking among branches to educate staff and broaden referral network for merchant processing.
- Conducted monthly meetings with branch managers to reach their quarterly goals.
- Reached 150% of quota.
Merchant Rep
Century Payments
04.2008 - 04.2009
- Named on the nation's top reps for submitting 20+ deals per month.
- Recognized as a member of The Rainmaker Group and awarded trip to Las Vegas.
Account Executive
Unified Merchant Services/First Data Corp.
04.1997 - 04.2008
- Achieved 130-140% of quota on a consistent basis.
- Won Top Gun award each month.
Education
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Miami Dade University
Skills
- ACCOUNT EXECUTIVE, SALES, AWARD, Cold Calling, Business Development, B2B,
- ETA CPP certification
- Prospecting
- Self motivated
- Multitasker
- Effective phone salesperson
- Trained in a variety of consultive sales methods
- Works well without constant supervision
- Relationship builder
- Microsoft Word
- Computer literate
- Extensive knowledge of merchant processing equipment
Certification
ETA-CPP
LINKS
http://linked.in/in/holly6211
Timeline
Senior Sales Consultant
Old National Bank
05.2021 - 06.2025
Sales Consultant
Kelly Services
08.2019 - 02.2021
Account Executive
Worldpay
01.2016 - 02.2018
Executive Director
Medi Central
01.2015 - 12.2016
Account Executive
Commerce Bank
07.2013 - 06.2014
Account Executive
Worldpay
04.2012 - 07.2013
Account Executive
Fifth Third Bank
04.2009 - 01.2010
Merchant Rep
Century Payments
04.2008 - 04.2009
Account Executive
Unified Merchant Services/First Data Corp.
04.1997 - 04.2008
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Miami Dade University