Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Compton

Walkertown

Summary

I have been working for PepsiCo for 18 years. My expertise lies in customer service and issue resolution. I have worked on Consolidated Billing and Diversified Services Teams. My position has recently been outsourced. I am looking to continue my career and further my knowledge.


Overview

19
19
years of professional experience

Work History

Bottler Liaison

PepsiCo
01.2018 - Current
  • Bottler Liaison is the go between ConBill customers and the independent bottlers. We find processing gaps and mitigate large numbers of exceptions for bottler invoice submission billed to the customer by making sure bottler store set ups and managing pricing and unauthorized products in the ConBill web.

Consolidated Billing Bottler Liaison

PepsiCo
06.2018 - Current
  • Demonstrated a strong work ethic by consistently arriving on time, meeting deadlines, and performing tasks with minimal supervision while maintaining focus on quality and customer service.
  • Find processing gaps and mitigate large numbers of exceptions for bottler invoice submission billed to participating customers.
  • Make sure pricing and products are added to ConBill web accurately and communicated to bottlers in a timely manner to mitigate exceptions and allow faster processing of payments from customers.
  • Support timely invoice submission by setting up customer stores in bottler territories quickly and accurately.
  • Start to finish onboarding and creation of new customer and bottler profiles including ACH and system requirements.
  • Conducted bottler trainings on the new Portal Pay payment methodology and refresher courses on how to use the ConBill web efficiently.
  • Worked closely with other teams to have new products added to ConBill web timely to avoid invoice from being submitted and payment delays.
  • Work with sales teams within PepsiCo and externally to maintain accurate pricing and authorized products for long term and limited time offers.
  • Demonstrated flexibility in adapting to changes in production schedules or job assignments when necessary to meet business needs.

Customer Finance Specialist

PepsiCo
01.2015 - 01.2018
  • Maintained accurate records of all financial transactions, ensuring compliance with industry regulations and company policies.
  • Established strong relationships with key customers through regular communication channels, fostering trust between clients and the organization.
  • Reduced late payments by implementing timely follow-ups and reminders to customers on due dates.
  • Resolved issues with the field via ArcTree cases for missing or short deliveries, pricing and damaged product.

Issue Resolution Specialist

PepsiCo
01.2012 - 01.2015
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
  • Managed high volumes of customer exceptions for efficient resolution, and root cause.

Customer Finance Representative

PepsiCo
01.2007 - 05.2011
  • Established performance metrics for evaluating ongoing effectiveness of implemented collection strategies.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues effectively.
  • Reduced delinquency rates by educating customer outlets on how to pay the correct vendor for certain products to alleviate payments going to the incorrect payer.
  • Managed a portfolio of accounts, maintaining strong relationships with customer's AP while consistently meeting performance targets.
  • Provided exceptional customer service, handling disputes professionally and efficiently to maintain positive client relations.

Education

High School Diploma -

Hinkley High School
Aurora, Co
05-1985

Skills

  • Creativity 9/10
  • Leadership 7/10
  • Problem Solving 10/10
  • Microsoft Excel
  • Accounts receivable
  • Proficient in Outlook
  • Data analysis
  • Skilled in SAP S4
  • Written and verbal communication
  • All Microsoft software
  • Enterprise Reporting

Timeline

Consolidated Billing Bottler Liaison

PepsiCo
06.2018 - Current

Bottler Liaison

PepsiCo
01.2018 - Current

Customer Finance Specialist

PepsiCo
01.2015 - 01.2018

Issue Resolution Specialist

PepsiCo
01.2012 - 01.2015

Customer Finance Representative

PepsiCo
01.2007 - 05.2011

High School Diploma -

Hinkley High School

Similar Profiles

CREATE PROFILE
Holly Compton