Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holly Cowan

Fort Myers,FL

Summary

Hardworking and reliable, adept in staff management and maintaining high service standards. Leveraged effective communication and cash handling skills to enhance customer satisfaction and streamline operations. Proven track record in fostering positive client relationships and ensuring workplace safety, underpinned by honesty and integrity. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Panera Bread
03.2009 - 04.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.

Massage Therapist

English Rose Suites
02.2007 - 03.2009
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Developed and maintained positive relationships with clients through professional communication.

Front Desk Associate

Renaissance Suites Marriot Hotel
05.2006 - 10.2006
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Bachelor of Science - Psychology And Social Behavior

University of California, Irvine
Irvine, CA

Massage Therapy Certification - Swedish, Shiatsu, Deep Tissue, And Integrative

Boulder College of Massage Therapy
Boulder, CO
10-2006

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Effective communication
  • Emphasis on high quality service

Certification

Foundations of Project Management

Timeline

Shift Supervisor

Panera Bread
03.2009 - 04.2014

Massage Therapist

English Rose Suites
02.2007 - 03.2009

Front Desk Associate

Renaissance Suites Marriot Hotel
05.2006 - 10.2006

Bachelor of Science - Psychology And Social Behavior

University of California, Irvine

Massage Therapy Certification - Swedish, Shiatsu, Deep Tissue, And Integrative

Boulder College of Massage Therapy

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Holly Cowan