Holly Cox
Johnson City,TN
Summary
Knowledgeable candidate talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication, and teamwork to complete tasks. Bringing strong work ethic and excellent organizational skills to any setting.
Overview
7
7
years of professional experience
Work History
Student Intern (Digital Technology Solutions)
The University of Tennessee
Knoxville, TN
03.2024 - Current
- Created end-user training material for various software systems including Human Resources, Payroll, General Ledger and Accounting, Travel Management, Employee and Manager Self-Service, Labor Distribution, and Digital Maintenance Clouds.
- Collaborated with colleagues on group projects and effectively communicated research findings during team meetings.
- Assisted senior staff by preparing presentations, notes, and reports.
- Proficient in utilizing Microsoft Office suite including Excel, Word, and PowerPoint.
Customer Service Staff Member
Publix
Johnson City, TN
08.2021 - Current
- Cash Office Associate skilled in routinely performing accurate and efficient accounting operations for retail sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
Assistant Dog Groomer
You Heavenly Dog
Fairview, TN
12.2020 - 08.2021
- Enhanced customer satisfaction by providing personalized dog grooming services based on breed and owner preferences.
- Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
- Improved salon efficiency by organizing and maintaining grooming tools, equipment, and workstations.
- Contributed to a positive workplace environment through effective communication with team members and clients.
Child Care Provider
Williamson County School District
Franklin, TN
08.2018 - 06.2021
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Supported child development through implementing various educational programs tailored to individual needs.
- Assisted children with homework and school projects, reinforcing learning concepts introduced in the classroom.
Sandwich Artist
Subway
Fairview, TN
10.2017 - 06.2018
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
Bachelor of Arts - English, Technical Communication
The University of Tennessee - Knoxville
Knoxville, TN05.2024
Skills
- Database entry
- Word Processing
- Web development
- Operations Support
- Team Collaboration
References
References available upon request.
Timeline
Student Intern (Digital Technology Solutions)
The University of Tennessee
03.2024 - Current
Customer Service Staff Member
Publix
08.2021 - Current
Assistant Dog Groomer
You Heavenly Dog
12.2020 - 08.2021
Child Care Provider
Williamson County School District
08.2018 - 06.2021
Sandwich Artist
Subway
10.2017 - 06.2018
Bachelor of Arts - English, Technical Communication
The University of Tennessee - Knoxville
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