Summary
Overview
Skills
Work History
Education
Timeline
Hi, I’m

Holly L. Crawford

Norton Shores,MI
Holly L. Crawford

Summary

Welcome to My Professional Portfolio

With a strong background in management, I am dedicated to optimizing practice operations, enhancing patient experiences, and fostering collaborative team environments. My experience at Heritage Hill Dental & MCL Properties has allowed me to streamline workflows, improve efficiency, and support sustainable practice growth.

I specialize in practice management, patient relations, and operational excellence, ensuring compliance and quality improvements while driving overall performance. Passionate about creating positive and productive workplace cultures, I thrive in dynamic settings where patient care and staff development are the top priorities.

Explore my experience and expertise, and feel free to connect—I look forward to new opportunities and meaningful collaborations.

Overview

13
years of professional experience

Skills

  • Staff Management
  • Practice Management
  • Workflow Management
  • Policy Implementation
  • Records Management
  • Payroll Administration
  • New Hire Training
  • Workflow Planning
  • Human Resources
  • Dental Radiography
  • Sterilization techniques
  • Treatment room setup
  • HIPAA Compliance Understanding
  • Professionalism and Etiquette
  • Dental terminology knowledge
  • Infection control proficiency
  • Planmecca CAD/CAM
  • Dental Lab Work
  • PrimeScan
  • Dentrix
  • Dexis
  • Insurance Billing
  • Productions/Collections Management
  • Scheduling
  • Dental Assisting (General Dentistry)
  • Restorative procedures
  • Temporary crown fabrication & Cord Packing
  • Recruitment and hiring
  • Onboarding and Orientation
  • HR policies and procedures
  • Background Checks
  • Employee Retention
  • Employee Counseling
  • Benefits Administration
  • Employee Handbooks
  • Strategic Planning
  • Budget Oversight
  • Supplies Ordering
  • Regulatory Compliance
  • Referral management
  • Patient Education
  • Patient Relations
  • Critical Thinking
  • Facility Oversight
  • Clinical Staff Management

Work History

Heritage Hill Dental & MCL Properties

Practice Manager & Property Manager
04.2018 - Current

Job overview

  • Managed daily practice operations in all areas. (Clinical and Administrative)
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Led hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Responsible for all accounting, reconciling, budgeting, and financial reporting for business accounts.
  • Supervised team of 11 office personnel in a practice with 5 operating providers.
  • Coordinated with providers to optimize appointment schedules and maximize daily patient flow and production.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Assessed processes and procedures, complying with Biowaste, OSHA, and HIPAA regulations.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Insurance specialist within the practice responsible for outstanding claim solution, claim entry, and pre-determinations.
  • Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits. This included many $50,000+ cases. Was responsible for treatment planning, presenting, and coordinating care for all large cases.
  • Assisted in clinical needs and stepped in to work chairside whenever needed.
  • Created systems for onboarding and trained all clinical team members and administrative team members.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Responsible for all payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Managed all employee benefits including 401k contributions, HRA's, etc.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Handled tenant complaints for building promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Planned, designed, and led full remodeling and expansion of practice. Redesigned office operations and day to day structure.

Paul Creason D.D.S; Family Oral Health Care

Practice Manager
01.2016 - 12.2018

Job overview

  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Oversaw accounting, budgeting, and financial reporting.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Streamlined patient scheduling by implementing an efficient online booking system.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
  • Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.

Michelle Kitzrow DDS

Dental Assistant
01.2012 - 12.2015

Job overview

  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during procedures, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Explained treatment procedures and instructed patients on home care guidelines.

Education

Caledonia High School
Caledonia, MI

High School Diploma
2013

Grand Rapids Community College
Grand Rapids, MI

from General Studies

Timeline

Practice Manager & Property Manager

Heritage Hill Dental & MCL Properties
04.2018 - Current

Practice Manager

Paul Creason D.D.S; Family Oral Health Care
01.2016 - 12.2018

Dental Assistant

Michelle Kitzrow DDS
01.2012 - 12.2015

Caledonia High School

High School Diploma

Grand Rapids Community College

from General Studies

Similar Profiles

CREATE PROFILE
Holly L. Crawford