HOLLY CROSS

• Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
• Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
• Supervised, trained and coached team of medical assistants.
• Set up, cleaned and stocked examination rooms with medical supplies.
• Assisted patients with registration, new patient paperwork and check-out process.
• Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Documented notes during patient visits.
• Responded to patient callbacks and phone-in prescription refill requests.
• Labeled and completed lab requisitions using ICD and CPT coding.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Scheduled appointments for patients via phone and in person.

• Scheduled appointments for patients via phone and in person.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Explained policies, procedures and services to patients.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Organized charts, documents and supplies to maintain team productivity.
• Administered rapid tests for COVID and strep to help clinical staff assess conditions.
• Incorporated outside records into charts and EHR.
• Prepared blood-collecting equipment to draw blood and safely store and transport samples.
• Maintained fully-stocked phlebotomy cart, carrier and station.
• Obtained blood samples for medical testing and through venipuncture or capillary puncture.
• Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
• Identified and addressed individual mental health challenges to support patients.
• Interviewed new patients to complete admission forms and assess mental health status.
• Obtained serum or viral swab samples for analysis.
• Performed Urine Drug Screens on patients coming in for Opiate Maintenance Medications such as Vivitrol shots, suboxone & subutex.

• Executed random drug and alcohol testing for individuals on probation, parole, reasonable suspicion, new hires & post accident injuries at a workplace.
• Recorded control values from technical instruments to maintain reliability and validity of test results.
• Worked and maintained a 40 hour work week and being on-call for drug and alcohol testing for 24 hours at a time.
• Traveled to multiple company locations while on-call to perform breath alcohol tests & drug screens
• Performed all drug screens including; Urine, Oral & Hair Samples for DOT & Non-DOT compliance
• Correctly filled out company requisitions for all testing and emailing or faxing the Custody Control Form to the correct destination/person
• Conducted technical troubleshooting of hematology analyzer and other lab equipment.
• Obtained serum or viral swab samples for analysis.
• Prepared & processed lab samples.
• Reviewed patient data, prepared data reports and signed off on release of information requests.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Prepared blood-collecting equipment to draw blood and safely store and transport samples.
• Maintained fully-stocked phlebotomy cart, carrier and station.
• Verified quality of specimens by centrifuging specimens for logistics courier.
• Used multiple electronic medical software to conduct patient intakes and send correspondence.

• Recorded observations and baseline measurements to maintain accurate medical records.
• Cleaned medical equipment or facilities.
• Communicated test or assessment results to medical professionals.

• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Conducted insurance verification and pre-certification and pre-authorization functions.
• Cleaned and maintained medical equipment following procedures and standards.
• Phlebotomy & Immunizations
• Hormone Replacement Therapy & birth control injections
• Autoclave cleaning and sterilizing instruments
• Ordering supplies
• Training new employees
• CPR certified
• Proficient in non stress test in prenatal patients
• Proficient and bone density scans
• Medication and procedure prior authorizations
• Scanning all medical documents
• Assisted Physicians with any and all procedures in office
• Scheduling surgeries and labor inductions
• Trained patients on how to properly operate medical equipment
• Immunizations including but not limited to; Depo Provera, Rocephin, Depo Lupron, B12 injections, Flu shots, Hepatitis A,B&C Shots.
• Scheduled patients according to availability, urgency and insurance authorization guidelines.
• Verified documents and associated records to catch and resolve discrepancies.
• Developed productive working relationships with numerous insurance company representatives.
• Reviewed demographic, clinical and insurance information before sending to referred specialists.
• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions
• Assessed, documented and monitored vital signs for patients within outpatient setting.

• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Conducted insurance verification and pre-certification and pre-authorization functions.
• Cleaned and maintained medical equipment following procedures and standards.
• Set up procedure trays & started the process for an IUI; Artificial Insemination including sperm collection, washing and finding the specimen using a microscope.
• Phlebotomy & Immunizations
• Hormone Replacement Therapy & birth control injections
• Autoclave cleaning and sterilizing instruments
• Ordering supplies
• Training new employees
• CPR certified
• Proficient in non stress test in prenatal patients
• Proficient and bone density scans
• Medication and procedure prior authorizations
• Scanning all medical documents
• Assisted Physicians with any and all procedures in office
• Scheduling surgeries and labor inductions
• Trained patients on how to properly operate medical equipment
• Immunizations including but not limited to; Depo Provera, Rocephin, Depo Lupron, B12 injections, Flu shots, Hepatitis vaccines, Hormone Shots
• Scheduled patients according to availability, urgency and insurance authorization guidelines.
• Verified documents and associated records to catch and resolve discrepancies.
• Developed productive working relationships with numerous insurance company representatives.
• Reviewed demographic, clinical and insurance information before sending to referred specialists.
• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions
• Assessed, documented and monitored vital signs for patients within outpatient setting.

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Conducted insurance verification and pre-certification and pre-authorization functions.
• Responded to patient callbacks and phone-in prescription refill requests.
• Incorporated outside records into charts and EHR.
• Documented notes during patient visits.
• Front office and back office medical assistant experience
• Batch scanned
• Immunizations
• Proficient with bone density scans in non stress test
• Prior authorizations for surgeries and medications
• Scheduled appointments for patients via phone and in person.
• Measured vital signs and took medical histories to prepare patients for examination.
• Reviewed demographic, clinical and insurance information before sending to referred specialists.
• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
• Scheduled patients according to availability, urgency and insurance authorization guidelines.

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