I have a very inquisitive interest in learning all I can in any job I may have obtained and continue to obtain
Holly Crutcher
Oklahoma City,Oklahoma
Summary
Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pool Attendant
Touchpoint International Development Qroup, INC
05.2020 - 10.2023
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Facilitated swift responses to incidents or accidents by communicating efficiently with team members and management.
- Monitored access to entry and exit points to avoid congregating.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.5
- Collaborated with management on developing new policies or procedures aimed at improving overall guest satisfaction.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Scanned main areas to monitor for any safety risks.
- Attentively monitored swimmers to identify distress.2
Sales Associate
Defence Commissary Agency
09.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Custodian
Hugo Boss
01.2017 - 06.2018
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Reported damages and hazardous conditions to management for further action.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Operated buffers and burnishers to clean and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Sales Manager
Vapor Emporium
03.2014 - 10.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Education
Medical Billing An Coding Cert. - Medical Assisting
Careerstep
Fort Bragg, NC04.2022
High School Diploma -
Pottsville Area High School
Pottsville, PA06.1992
Skills
- Pool safety
- Equipment operations
- Group and individual instruction
- Guest service
- Basic First Aid
- CPR training
- Initiative and Self-Motivation
- Public health understanding
- Patience and Empathy
- Adaptability in Situations
- Public Safety
- Hazard Detection
- Weather Monitoring
- Time management abilities
- Adaptability
- Critical Thinking
- Conflict resolution techniques
- Scheduling flexibility
- Strong Communication Skills
- Decision-Making Competence
- Problem-solving capacity
- Rules Enforcement
- Problem-solving abilities
Certification
I have a Medical Billing an Coding Certification.
I recieved my certification thru the military. No i have no military experience my husband is active an they offer spouses schooling.
I am CPR Certified.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteAffiliations
- I have an affiliation with helping other people and co-workers in anyway I can
Interests
Timeline
Pool Attendant
Touchpoint International Development Qroup, INC
05.2020 - 10.2023
Sales Associate
Defence Commissary Agency
09.2019 - 12.2019
Custodian
Hugo Boss
01.2017 - 06.2018
Sales Manager
Vapor Emporium
03.2014 - 10.2017
Medical Billing An Coding Cert. - Medical Assisting
Careerstep
High School Diploma -
Pottsville Area High School
Similar Profiles
Volodymyr VagliarVolodymyr Vagliar
Quality Assurance Tester at Quality Assurance QroupQuality Assurance Tester at Quality Assurance Qroup
DR. IGBAUKUM EMMANUELDR. IGBAUKUM EMMANUEL
State Programme coordinator. at International Fund for Agricultural Development Assisted Value Chain Development Programme, BenueState Programme coordinator. at International Fund for Agricultural Development Assisted Value Chain Development Programme, Benue
YEHUDE SIMON VALCÁRCELYEHUDE SIMON VALCÁRCEL
Communication and Knowledge Management Specialist at United States Agency for International Development (USAID) - All In For DevelopmentCommunication and Knowledge Management Specialist at United States Agency for International Development (USAID) - All In For Development
Tyler BullionTyler Bullion
Warehouse Assistant Supervisor at Floor & DecorWarehouse Assistant Supervisor at Floor & Decor
Faith AllissFaith Alliss
Project Manager at Revenue Management ServicesProject Manager at Revenue Management Services