Holly Cruz
Desert Hot Springs,CA
Summary
Results-driven professional dedicated to fostering trust-based client relationships and enhancing customer satisfaction. Committed to leveraging strong communication, organizational, and problem-solving skills to drive success and contribute positively to team dynamics. Prepared to embrace new challenges that require a proactive approach and a focus on excellence.
Overview
2
2
years of professional experience
Work History
Sales Associate
Sunglass Hut
10.2024 - Current
- Conducted high quality customer service by actively listening and identifying products best suited to individual needs
- Built rapport and retained returning customers through proactive communication and product knowledge.
- Adapted to changing priorities and store demands during peak seasons or promotional events.
- Maintained store presentation standards by organizing merchandise and ensuring displays were visually appealing.
- Trained new associates on sales techniques, product knowledge, and customer engagement strategies.
- Implemented inventory management practices to ensure stock levels met customer demand efficiently.
Housekeeper
The Oasis Resort
08.2023 - 06.2024
- Responded to specific client needs and requests with discretion and professionalism
- Provided local recommendations, enhancing guest experiences through personalized suggestions.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Handled guest complaints efficiently, resolving issues to maintain high satisfaction levels.
Education
Associate Degree - Economics
College of the Desert
05.2027
High School Diploma - undefined
Cathedral City High School
07.2024
Skills
- Customer service
- Sales training
- Inventory tracking
- Sales development
- Inventory control
- Merchandise display
- Product recommendations
- Sales goals attainment
- Display setup
- Brand promotion
- Shipment processing
- CRM software proficiency
- Team collaboration
- Proactive communication
- Interpersonal skills
- Computer literacy
LANGUAGES
English
Spanish
Timeline
Sales Associate
Sunglass Hut
10.2024 - Current
Housekeeper
The Oasis Resort
08.2023 - 06.2024
High School Diploma - undefined
Cathedral City High School
Associate Degree - Economics
College of the Desert