Holly Culver
Kalamazoo,MI
Summary
Experienced small business owner and compassionate caregiver with strong skills in operations management. Proven ability to build and maintain professional relationships with customers and clients. Works effectively both independently and as part of a team. Utilizes business acumen and decisive judgment to consistently exceed organizational goals and enhance client satisfaction.
Overview
24
24
years of professional experience
Work History
Owner
Nature.Naturally.
Kalamazoo, MI
12.2014 - 03.2022
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Elderly Caregiver
Self-employed
Kalamazoo, MI
12.2015 - 02.2022
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Transported clients to doctor appointments or other necessary outings.
- Administered medications according to physician instructions.
- Maintained accurate records of services provided for each client.
- Encouraged social interaction between clients and their families.
- Provided emotional support during end-of-life transitions.
- Respected the privacy, dignity and confidentiality of each client served.
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Redirected clients with memory issues, providing safety guidance protection.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
Administrative Specialist
LTAI
Kalamazoo, MI
08.2013 - 09.2014
- Compiled data from various sources to create detailed reports for management.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Performed data entry tasks in an accurate and timely manner.
- Assisted with budget preparation activities by monitoring expenses and tracking costs.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Checked stock to determine inventory levels and maintain office supply products.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Activities Aide
Kalamazoo Public Schools
Kalamazoo, MI
10.2008 - 09.2009
- Assisted in special events such as holiday parties and birthday celebrations.
- Enforced policies to protect safety of recreational activity participants.
- Assisted with escorting students to, from and within program activity locations and on external trips.
- Met with staff to discuss rules, regulations and work-related problems.
- Helped students enjoy activities while ensuring adherence to protocol.
- Promoted fun, safe and inclusive environment by monitoring activity of student's to identify and address behavioral issues.
Event Caterer
Catering by Judy
Richland , MI
07.2003 - 09.2008
- Crafted eye-catching displays for diverse catering events
- Engaged with patrons to tailor menus according to their dietary preferences
- Ensured hygienic conditions for all event equipment
- Set up banquet tables with appropriate linens, china, glassware, silverware, condiments, decorations.
- Ensured compliance with health department regulations regarding food handling and storage at all times.
- Provided excellent customer service by promptly responding to guests' inquiries or complaints during events.
- Monitored inventory levels of all food items needed for catering events and restocked when necessary.
- Prepared a variety of cold dishes including salads, sandwiches and appetizers prior to each event.
- Accomplished accurate dish drop-offs within scheduled time frames
- Managed staff members assigned to caterings events; provided guidance on proper procedures for setup and cleanup operations.
- Assisted with loading, unloading vehicles before, after catered events; transported food items when required.
- Cleaned up after completion of catered events; washed dishes, wiped down counters and other surfaces used during service.
- Disposed of leftover food in accordance with local health codes or donated it to charity organizations as appropriate.
- Attended meetings with clients prior to their booked events in order to discuss details related to menus and other arrangements.
- Achieved higher satisfaction levels by addressing concerns efficiently
- Maintained cleanliness of culinary workspaces
- Organized preparation areas to streamline workflow
- Managed culinary team to ensure premium outcomes
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Administrative Specialist
Debt Relief of Michigan
Plainwell, MI
06.1998 - 01.2000
- Developed and maintained filing systems for paper records.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Performed data entry tasks in an accurate and timely manner.
- Monitored inventory levels of office supplies.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Responded promptly to customer inquiries regarding services offered.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
High School Diploma -
Otsego High School
Otsego, MI06-1998
Some College (No Degree) - Social Work
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Client Engagement
- Employee Relations
- Customer Service Excellence
- Client-Focused Consulting
- Concise Written Communication
- Effective Verbal Communication
- Meticulous Attention
- Small business operation
- Client safety and first aid
- Meal Preparation
- Patient Advocacy
- Time Management
- Documentation And Reporting
- Personal hygiene management
- Patient Companionship
- Care Plan Management
- Medical care support
- Safe Patient Transportation
- Activities of Daily Living
- Emotional companionship and support
- Compassionate client care
- Housekeeping Duties
- End of life care
- Child Supervision
- Age-Appropriate Activities
- Special needs experience
Accomplishments
- Graduated Valedictorian after completing 2 years of academic work in 1 years time.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Elderly Caregiver
Self-employed
12.2015 - 02.2022
Owner
Nature.Naturally.
12.2014 - 03.2022
Administrative Specialist
LTAI
08.2013 - 09.2014
Activities Aide
Kalamazoo Public Schools
10.2008 - 09.2009
Event Caterer
Catering by Judy
07.2003 - 09.2008
Administrative Specialist
Debt Relief of Michigan
06.1998 - 01.2000
High School Diploma -
Otsego High School
Some College (No Degree) - Social Work
Kalamazoo Valley Community College
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