Holly Cureton
White Lake,MI
Summary
Professional service with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
24
24
years of professional experience
Work History
Member Service Representative
T&I CREDIT UNION
10.2023 - Current
- Expert Knowledge with Client Central i.e.: Visa/Mastercard ordering, closing and fraud related issues
- Open/close member accounts, assists membership officer with account updates
- Certificate of deposit specialist
- Enter loan applications and gather supporting documentation to facilitate the loan processing. Retrieve credit reports to assist the loan officer and provide support with teller functions as required
Teller
T&I CREDIT UNION
12.2022 - 10.2023
- Perform a range of teller functions including processing savings, checking transactions
- Assisting members on the phone and in person
- Assisting members with online banking
Customer Service Representative
BEST BUY
02.2020 - 03.2021
- Consult with customer
- Process and complete orders for customers
- Handle questions and complaints; in person and on the phone
- Investigate and follow up on customer problems
- Cash Management/accounting
Produce Team Member
MEIJER
07.2018 - 06.2020
- Provide quality customer service
- Maintain good orders to provide fresh fruits and vegetables for guest convenience
Customer Service Desk Manager
KROGER
06.2001 - 12.2017
- Directed Personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Store accounting
- Handled customer complaints and returns
- Answered phone calls and directed them as needed
- Multi tasked at peak times to ensure great customer service at front desk
- Oversee the front end and make sure team members were on task and providing fast, friendly customer service
Education
High school Diploma -
MILFORD HIGH SCHOOL
06.2003
Skills
- Building strong member Relationships
- Multitasking
- Computer Knowledge
- Adaptable and Quick Learner
- Consistently goes above and beyond to enhance skills and expand knowledge
- Money Management/Accounting
- Basic Management Skills
- Customer service
Leadership
I learn quickly and efficiently, and am skilled at applying my knowledge to train and support fellow employees.
Communication
My excellent communication skills enable me to better understand and address members' questions and concerns, allowing me to assist them more effectively and provide superior support.
Timeline
Member Service Representative
T&I CREDIT UNION
10.2023 - Current
Teller
T&I CREDIT UNION
12.2022 - 10.2023
Customer Service Representative
BEST BUY
02.2020 - 03.2021
Produce Team Member
MEIJER
07.2018 - 06.2020
Customer Service Desk Manager
KROGER
06.2001 - 12.2017
High school Diploma -
MILFORD HIGH SCHOOL
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