Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Curl

Orlando

Summary

Dynamic Patient Financial Counselor with extensive experience at Shady Grove Fertility Center, adept at insurance verification and financial education. Proven ability to advocate for patients, ensuring seamless access to care while maintaining HIPAA compliance. Skilled in resolving discrepancies and enhancing patient satisfaction through effective communication and problem-solving.

Overview

11
11
years of professional experience

Work History

Patient Financial Counselor

Shady Grove Fertility Center
10.2021 - Current
  • Consult with patients regarding their benefits, coverage and financial options
  • Perform benefit verification and prior authorization
  • Provide ongoing financial education and assistance to our patients throughout the continuum of their care, as an educator, advocate, and liaison
  • Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information

Patient Financial Coordinator

RMA
02.2019 - 10.2021
  • Counsel patients on their insurance benefits and coverage after their New Patient Appointment
  • Review costs and financing options with self-pay patients
  • Document all patient interactions within the EMR system
  • Meet with patients in the clinic to address questions regarding statements or authorizations
  • Collect outstanding balances or pre-cycle payments from patients
  • Submit authorizations for in-clinic non-treatment cycle related services and MRI authorizations
  • Maintain a clear and consistent authorization follow-up workflow to identify and mitigate denials
  • Collaborate with other departments to ensure a smooth patient experience
  • Research and resolve account discrepancies

Prior Authorization Specialist

Orlando Orthopedic Center
06.2017 - 02.2019
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures
  • Input all patient data regarding claims and prior authorizations into system accurately
  • Tracked referral submission during facilitation of prior authorization issuance
  • Researched denied claims and contacted insurance companies to resolve these issues
  • Verified eligibility and compliance with authorization requirements for service providers

Medical Receptionist

Altamonte Springs Internal Medicine
06.2014 - 06.2017
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Checked patient insurance, demographic, and health history to keep information current
  • Supported office staff and operational requirements with administrative tasks
  • Maintained current and accurate medical records for patients
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
  • Managed multi-line phone system and pleasantly greeted patients

Education

Associate of Arts - Health Care Administration

Seminole State College of Florida
Sanford, FL
05-2027

Skills

  • Insurance verification
  • Financial counseling
  • Healthcare regulations
  • Medical terminology
  • HIPAA compliance

Timeline

Patient Financial Counselor

Shady Grove Fertility Center
10.2021 - Current

Patient Financial Coordinator

RMA
02.2019 - 10.2021

Prior Authorization Specialist

Orlando Orthopedic Center
06.2017 - 02.2019

Medical Receptionist

Altamonte Springs Internal Medicine
06.2014 - 06.2017

Associate of Arts - Health Care Administration

Seminole State College of Florida

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