Summary
Work History
Education
Skills
Timeline
Server

Holly Daniels

Wichita ,Kansas

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers and clients. Skilled in anticipating customer and client needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and environments.

Work History

Server

Sidepockets
09 2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Regional Manager

Bin Shop'n Stores and Boutiques
02 2023 - 09 2024
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Recruited, interviewed and hired employees.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Server

Dudley's Irish Pub
07 2021 - 06 2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Real Estate Agent

Keller Williams and Platinum Realty
06 2018 - 12 2023
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advertised client properties through websites, social media, and real estate guides.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Streamlined property viewing process with efficient scheduling system, improving client convenience.
  • Tailored communication style to meet diverse client needs, building trust and rapport.


Customer Recievables, Pharmacy Rebilling and Payroll Processor

Kroger
01 1999 - 01 2008
  • Improved customer satisfaction by addressing inquiries promptly and professionally.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
  • Facilitated cross-departmental collaboration to address payroll-related issues, fostering team-oriented approach to problem-solving and process improvement.

Education

Diploma -

Buhler High School
05.1994

Hutchinson Community College

Skills


  • Staff Management
  • Goals and performance
  • Sales expertise
  • Territory Management
  • Works well independently
  • Sales closing
  • Property management
  • Client-oriented
  • Contract Negotiation
  • Administrative support

Timeline

Server

Sidepockets
09 2024 - Current

Regional Manager

Bin Shop'n Stores and Boutiques
02 2023 - 09 2024

Server

Dudley's Irish Pub
07 2021 - 06 2023

Real Estate Agent

Keller Williams and Platinum Realty
06 2018 - 12 2023

Customer Recievables, Pharmacy Rebilling and Payroll Processor

Kroger
01 1999 - 01 2008

Diploma -

Buhler High School

Hutchinson Community College

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Holly Daniels