Holly Degner
Mount Airy,MD
Summary
I proudly share exceptional client relations and service skills, exemplary organizational and administrative support habits. A high level of professional compassion and care provides a flawless, focused and personal client experience based on attention, assistance and kindness. Offering a delightful and friendly demeanor, kind and positive energy, I have a gentle and genuine concern for clients. Committed to utilizing skills to help others, while working towards the mission of the team. Highly organized, I thrive in both an autonomous and communal professional setting. In communication, I am highly skilled in the spoken and written word and provide clear and concise information.
Overview
17
17
years of professional experience
Work History
Project Administrative Assistant
3i International Inspections
12.2023 - Current
- Provide project support for an inspection company that supports a major gas and oil pipeline within the US.
- Create, update and revise PowerPoint presentations for multiple Inspection Divisions.
- Enhance project efficiency by maintaining organized documentation and utilizing online record-keeping for nationwide access for all projects.
- Collaborate with four project managers to maintain exceptional records of all past, present and future projects.
- Create new and more efficient means of organization and compilation of project files online and on-site.
Office Manager & Scheduling Coordinator
The Pearce Group, LLC
01.2019 - 08.2023
- Sell, schedule, and coordinate home inspection services for a busy home inspection company with a large real estate agent base, answering all modalities of inquiries immediately while applying outstanding service to every client.
- Provide finite and extensive details about services offered to potential clients, current clients, including real estate agents and home sellers and buyers in order to maximize inspections services provided to every client.
- Conduct extensive research on homes both on and off market in order to accurately price inspections and services.
- Maintain company calendar for five home inspectors.
- Create and streamline the company database of clients, services, communications and all inspection information.
- Manage all communications and marketing.
- Work under the pressure of the ever-evolving market to meet the needs of every client, seven days a week.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and records.
- Process payments, contracts and provide records for all clients.
Scheduling Coordinator
Maryland Flood Restoration
01.2017 - 12.2019
- Provide inbound-call scheduling coordination for emergency water mitigation services, utilizing multi-line system, to immediately schedule services based on need, location, damage and extent.
- Assist and advise home insurance policy clients with water and flood damage, which required immediate emergency restoration services, upgrading services when possible.
- Inform clients about process, procedure, pricing, insurance policies, and availability.
- Coordinate information regarding claims to insurance representatives, complete contracts with clients.
- Maintain hourly calendar for all emergency services and employees, minimizing geographic location travel and expenses.
- Maintain extensive photo files of damage for insurance claims.
- Provide constant empathetic client communication and quick resolutions to ensure client's comfort and satisfaction.
Domestic Law Paralegal
Law Office of Harry B. Siegel
01.2008 - 12.2011
- Provide paralegal services for domestic, worker's compensation & personal injury specialty cases to maintain smooth flow of firm operations.
- Support two attorneys as a junior paralegal, prepare domestic pleadings and correspondence, coordinate court appearances and scheduling, review voluminous medical records, prepare medical summaries, participate in conference calls with physicians, transcription of pleadings and correspondence.
- Contribute to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Utilize all Microsoft Office suite programs and general office duties.
- Edit and proofread legal documents to verify accuracy.
Education
Paralegal Studies Associates Degree -
University of Maryland, Global
College Park, MarylandSkills
- Exquisite customer service
- Goal-oriented sales
- Office administration excellence
- Scheduling and calendar management
- Thoughtful customer needs assessment
- Office programs proficiency
- Creative problem solving
- Teamwork and collaboration
- Positive and energetic work ethic
Volunteer Work
Dedicated canine rescue rehabilitator, foster and adoption coordinator.
Assist in running an elementary school wellness program.
Provide specialty fluency instruction for elementary school students.
Timeline
Project Administrative Assistant
3i International Inspections
12.2023 - Current
Office Manager & Scheduling Coordinator
The Pearce Group, LLC
01.2019 - 08.2023
Scheduling Coordinator
Maryland Flood Restoration
01.2017 - 12.2019
Domestic Law Paralegal
Law Office of Harry B. Siegel
01.2008 - 12.2011
Paralegal Studies Associates Degree -
University of Maryland, Global
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