- Acting and Theater
- Interior Design
- Food Tourism
- Avid Reader
- Coffee Aficionado
- Cat Lover
Holly Dehart
Alexandria,Indiana
Summary
Dependable and proactive individual with extensive experience in customer service and team management. Skilled in mentoring junior staff, resolving complex inquiries, and utilizing CRM tools effectively to foster team success and customer loyalty. I believe that positive reinforcement and praise go a long way toward building a strong team, and a strong team equals a successful company.
Overview
14
14
years of professional experience
Work History
ART Team
Lifetouch National Contact Center
12.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Resolved complex customer inquiries, enhancing satisfaction and loyalty through effective communication and problem-solving.
- Mentored junior representatives, fostering skill development and improving team performance in customer service interactions.
- Trained employees on CRM systems, ensuring effective use of technology in managing customer relationships and tracking interactions.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
Merchandise and Team Manager
Stillwell Manor Haunted Attraction
10.2013 - Current
- Led team in delivering high-quality guest experiences during peak operational periods.
- Streamlined merchandise purchases and sales.
- Collaborated with marketing team to promote events, increasing attendance and revenue.
- Conducted regular performance evaluations, providing mentorship and feedback to team members for growth.
- Oversaw safety protocols, maintaining compliance with industry standards to ensure guest and staff safety.
- Analyzed visitor feedback data to identify trends, driving continuous improvement initiatives within operations.
- Boosted employee satisfaction through weekly incentives and prizes
Independent Sales Consultant
Pure Romance By Holly
03.2012 - 12.2023
- Cultivated strong client relationships through personalized consultations and effective communication.
- Delivered product knowledge sessions to educate customers on offerings and promote sales.
- Developed tailored sales strategies to meet diverse customer needs and enhance satisfaction.
- Implemented inventory management practices, ensuring optimal stock levels for smooth operations.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Education
Associate of Science - Medical Assisting
Ivy Tech Community College of Indiana
Indianapolis, IN05-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Affiliations
I am a proud member of Haunters against Hate: Haunters Against Hate is a nonprofit organization dedicated to supporting LGBTQ+ communities nationwide, with a special focus on youth.
Interests
Timeline
ART Team
Lifetouch National Contact Center
12.2016 - Current
Merchandise and Team Manager
Stillwell Manor Haunted Attraction
10.2013 - Current
Independent Sales Consultant
Pure Romance By Holly
03.2012 - 12.2023
Associate of Science - Medical Assisting
Ivy Tech Community College of Indiana