Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly De Matteo

Southwest Ranches

Summary

Experienced logistics and leadership professional with a proven track record of strong judgment, problem-solving, and decision-making skills. Highly organized, proactive, and punctual team player who thrives in fast-paced environments. Authorized to work in the US for any employer, bringing a diverse skill set and a commitment to excellence in every task undertaken.

Overview

24
24
years of professional experience

Work History

Logistics Manager

TCA Logistics/Diverse Logistics
01.2022 - Current
  • . Daily use of TMS to plan, execute, and optimize the physical movement of goods, both incoming and outgoing, and making sure shipment is compliant with proper documentation.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Scheduled and maintained orders for commercial gym equipment installations.
  • Quoted all fitness equipment move jobs for residential and commercial clients.
  • Coordinated dispatching of drivers to accomplish daily delivery requirements throughout the state of Florida
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Closely monitored dispatch board to evaluate and adjust routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Trained office staff in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
  • Ensured clients requests were met throughout entire delivery process.
  • Obtained documentation for delivery locations COI, elevator reservations etc.
  • Fostered positive relationships with high end clients by responding to concerns of fragile shipments.
  • Conducted research to address shipping errors and packaging mistakes.
  • Oversaw product loading to keep items balanced, work efficient and secure for safe delivery.
  • Ensured the 7R’s of logistics are met. (Getting the Right product, in the Right quantity, in the Right condition, at the Right place, at the Right time, to the Right customer, at the Right price.)

Logistics Business Manager

J.A. & Associates Logistics
08.2021 - 01.2022
  • Hired carriers to move freight across the United States. Dealt with brokers, insurance agents, shippers. Book loads and make sure all paperwork is compliant and complete from pickup to destination. Make sure my carrier is on time, professional, and satisfies all the requirements of the load.

Director of Logistics

OTD, Inc./Trustbridge Pharmacy
09.2012 - 08.2021
  • Coordinated dispatching of 25 drivers to accomplish daily delivery requirements.
  • Reviewed established business practices and improved processes to increase efficiencies and reduced expense without compromising customer service levels.
  • Built continuous improvement culture that attracted and retained high-performing drivers while reducing costs.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Conducted research to address shipping errors and packaging mistakes.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Directed all dispatching, routing and tracking of 25 Independent Contractors
  • Closely monitored dispatch board to evaluate and adjust routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Coordinated procurement activities strategically to secure optimal pricing from vendors while maintaining high-quality standards.
  • Optimized warehouse operations by implementing modern storage solutions and process improvements, reducing product retrieval time.

Dispatch Coordinator

Field OF Flowers
02.2006 - 03.2012
  • Directed all dispatching, routing and tracking of 10 fleet vehicles.
  • Increased area coverage by 90% through effective scheduling and detailed location monitoring.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Closely monitored dispatch board
  • Evaluated and adjusted over 100 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Trained 10 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%

Delivery Driver Supervisor

ASAP Courier & Logistics Inc
12.2000 - 07.2006
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.

Education

High School Diploma -

Cooper City High School
Cooper City, FL
01.1993

Skills

  • Transportation management system
  • P&L
  • Team motivation
  • Implementation of delivery policies
  • Streamlined dispatching processes
  • Order routing management
  • Relationship management
  • Call prioritization
  • Employee onboarding and training
  • Dispatching field personnel
  • Logistics Management
  • Verifying coverage
  • Route optimization
  • Service coordination
  • Transportation activity management
  • Time-sensitive shipping
  • Process Improvement
  • Program Management
  • Strategic Planning

Timeline

Logistics Manager

TCA Logistics/Diverse Logistics
01.2022 - Current

Logistics Business Manager

J.A. & Associates Logistics
08.2021 - 01.2022

Director of Logistics

OTD, Inc./Trustbridge Pharmacy
09.2012 - 08.2021

Dispatch Coordinator

Field OF Flowers
02.2006 - 03.2012

Delivery Driver Supervisor

ASAP Courier & Logistics Inc
12.2000 - 07.2006

High School Diploma -

Cooper City High School

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