Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Holly Dillon

Boise,ID

Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience
2
2
Certificate

Work History

Certified Nursing Assistant

Veterans Affairs Hospital
10.2022 - Current
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health records.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Delivered high-quality care to 14 acute patients in a hospital facility.

Home Health Care Provider

Terrace Home Health
02.2021 - 10.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Transported clients for medical and personal outings.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Administered medication as directed by physician.
  • Scheduled and coordinated medical appointments.

CNA Unit Clerk

Saint Alphonsus Medical Center
02.2008 - 07.2018
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented patient information and care activities in electronic health records.
  • Monitored telemetry and vitals for a 32-bed unit, documenting patients' vitals and interpreting heart rhythms and arrhythmias.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying, and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
  • Organized and maintained patients' charts filing system to promote quick data finding for staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Greeted patients and visitors in person or on the telephone to answer questions or refer to appropriate staff members.
  • Placed new supply orders, managed inventory, and restocked clerical spaces.

Education

No Degree - Nursing

Treasure Valley Community College
Ontario, OR

GED -

New Plymouth High School
New Plymouth, ID
05.1998

Skills

  • Compassionate Caregiver
  • Admitting Support
  • Consistent Follow Through
  • Complex Problem-Solving
  • Patient Relationship-Building
  • Quality Patient Care
  • Efficient and Reliable Team Player
  • Active Listening
  • Critical Thinking
  • Performing Patient Intakes
  • Data Input
  • Customer Satisfaction
  • Greeting Visitors
  • Organizational Skills
  • Time Management
  • Multitasking

Accomplishments

  • Achieved VA Employee of the Month in March of 2023 by dedicating myself to the ICARE principles towards both staff and veteran.

Certification

  • CNA - Certified Nurse Assistant
  • BLS Certified

Additional Information

As a willing member of the team I look for opportunities to help improve our care and unit. In my year at the VA I have taken on the task of the hand hygiene champion and the patient restraints champion. I love feeling like I am a contributing member of our mission to care for our veterans.

Timeline

Certified Nursing Assistant

Veterans Affairs Hospital
10.2022 - Current

Home Health Care Provider

Terrace Home Health
02.2021 - 10.2022

CNA Unit Clerk

Saint Alphonsus Medical Center
02.2008 - 07.2018

No Degree - Nursing

Treasure Valley Community College

GED -

New Plymouth High School

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Holly Dillon