Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holly Downes

Pasadena,MD

Overview

8
8
years of professional experience
1
1
Certification

Work History

IEP Clerk

AACPS Manor View Elementary/Corkran Middle School
Fort Meade/Glen Burnie, MD
08.2023 - Current
  • Organized and maintained filing systems for confidential documents.
  • Assisted Parents with inquiries and complaints in a professional manner.
  • Followed up with parents and student after meetings to ensure all their questions and concerns were addressed.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Performed data entry tasks to update students records.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Scheduled meetings for the IEP process.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported front office secretaries by filling in as needed
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Communicated with parents, student and employees to answer questions or explain information.

Special Education Paraeducator

Ruth Parker Eason School
Millersville, MD
10.2022 - 06.2023
  • Assisted teachers in the implementation of individualized education plans for special needs students.
  • Provided one-on-one instruction to students with learning disabilities and behavioral issues.
  • Monitored student progress and documented data.
  • Supervised students during lunch periods and recesses, providing assistance as needed.
  • Provided support services for non-disabled peers who were having difficulty understanding certain concepts or assignments.
  • Maintained an organized classroom environment conducive to learning while managing disruptive behaviors.
  • Read aloud books and stories that were age appropriate for the assigned class level.
  • Participated in professional development opportunities aimed at enhancing teaching methods geared towards special education students.
  • Engaged and supported students with differing learning styles and cultural backgrounds.
  • Communicated affirmatively and promoted positive attitudes with every student.
  • Created safe and nurturing environment focused on students to deliver quality learning experiences.
  • Maintained focused, inclusive and supportive learning environments.
  • Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
  • Escorted students to restroom cafeteria, outside to playground and on field trips.
  • Supported students with personalized accommodations, extra assistance and educational assessments.
  • Aided disabled students in using restroom facilities.
  • Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.

Special Education Paraeducator

Marley Glen School
Glen Burnie, MD
03.2018 - 10.2022
  • Assisted teachers in the implementation of individualized education plans for special needs students.
  • Provided one-on-one instruction to students with learning disabilities and behavioral issues.
  • Monitored student progress and documented data.
  • Facilitated small group activities designed to improve student academic performance.
  • Worked closely with classroom teachers to ensure that all special needs students had access to a supportive learning environment.
  • Supervised students during lunch periods and recesses, providing assistance as needed.
  • Helped create positive behavior management plans for challenging students.
  • Developed materials such as worksheets, flashcards, charts, games, and other activities tailored to meet the specific needs of each student.
  • Communicated regularly with parents and guardians about their child's progress or any potential concerns related to their education or well-being.
  • Provided support services for non-disabled peers who were having difficulty understanding certain concepts or assignments.
  • Maintained an organized classroom environment conducive to learning while managing disruptive behaviors.
  • Implemented various instructional techniques including visual aids and hands-on activities.
  • Read aloud books and stories that were age appropriate for the assigned class level.
  • Participated in professional development opportunities aimed at enhancing teaching methods geared towards special education students.
  • Instructed students with varying abilities and needs in alignment with IEP objectives while delivering personalized and small group lessons.
  • Engaged and supported students with differing learning styles and cultural backgrounds.
  • Communicated affirmatively and promoted positive attitudes with every student.
  • Offered students personalized educational, behavioral and emotional support.
  • Prepared visual aids, equipment and classroom display.
  • Created safe and nurturing environment focused on students to deliver quality learning experiences.
  • Maintained focused, inclusive and supportive learning environments.
  • Collaborated with teacher to develop personalized and successful learning strategies.
  • Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
  • Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
  • Escorted students to restroom cafeteria, outside to playground and on field trips.
  • Transported non-ambulatory students throughout facilities.
  • Managed class of special education students in absence of lead teacher.
  • Assisted special education instructors in identifying and meeting students' individual needs.
  • Provided special attention to individuals needing extra academic or behavioral guidance during classes.
  • Supported students with personalized accommodations, extra assistance and educational assessments.
  • Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
  • Aided disabled students in using restroom facilities.
  • Met one-on-one with autism students and implemented targeted behavioral plans.
  • Kept mulitple students safe in classroom and outside environments.
  • Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
  • Instructed small groups of students in alphabet, shapes and color recognition.
  • Spoke with parents to discuss student progress.
  • Improved behavior with modification and positive reinforcement techniques.
  • Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
  • Evaluated student needs to provide helpful resources and support.
  • Monitored student needs and supported mobility-restricted students.
  • Provided disabled students with assistive devices and supportive technology.
  • Substituted in other classrooms as needed.
  • Set up and assisted with audiovisual equipment operation.

Certified Nursing Assistant

Marley Neck Health and Rehabilitation Center
Glen Burnie, MD
07.2016 - 03.2018
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or other equipment.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Participated in educational programs related to nursing assistant skills development.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Supported non-ambulatory residents in range of motion exercises.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Assisted with lifting patients to move on or off beds, examination tables, and other surfaces.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

Education

Parapro Professional Certification - Paraprofessional

University of Maryland
College Park, MD
07-2019

Geriactric Nursing Assistant Certification - Geriactric Nursing Assistant

Anne Arundel Community College
Arnold, MD
07-2003

High School Diploma -

Northeast High School
Pasadena, MD
05-1999

Skills

  • File Maintenance
  • Administrative Support
  • Database entry
  • Information Security
  • Proofreading
  • Parent, Student, Staff Satisfaction
  • Document Management
  • Prioritization
  • Schedule and calendar management
  • Verbal and writing communication
  • Confidentiality
  • Meeting Coordination
  • Telephone Etiquette
  • Typing Speed
  • Document Editing
  • Scheduling
  • Problem-solving abilities
  • Organizational Skills
  • Google Drive
  • Effective Communication
  • Record Sorting and Filing
  • Creative Thinking
  • Excellent Communication
  • Meeting planning
  • Multitasking
  • Attention to Detail
  • Professionalism
  • Self Motivation

Certification

  • CPR
  • First Aid
  • AED
  • EpiPen
  • Narcan
  • Diabetes Management

Timeline

IEP Clerk

AACPS Manor View Elementary/Corkran Middle School
08.2023 - Current

Special Education Paraeducator

Ruth Parker Eason School
10.2022 - 06.2023

Special Education Paraeducator

Marley Glen School
03.2018 - 10.2022

Certified Nursing Assistant

Marley Neck Health and Rehabilitation Center
07.2016 - 03.2018

Parapro Professional Certification - Paraprofessional

University of Maryland

Geriactric Nursing Assistant Certification - Geriactric Nursing Assistant

Anne Arundel Community College

High School Diploma -

Northeast High School
  • CPR
  • First Aid
  • AED
  • EpiPen
  • Narcan
  • Diabetes Management

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Holly Downes