Summary
Overview
Work History
Education
Skills
Certification
Scrapbooking, nature walks with my dog, Sightseeing
Timeline
Generic

Holly Drew

Manchester,NH

Summary

Proactive and caring worker with 7 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day situations while looking for opportunities to make a difference.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Housekeeping Attendant

Hilton Hotels Corporation
Manchester, NH
08.2022 - Current
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
  • Placed orders for new inventory to guarantee availability of adequate cleaning supplies.

Supervisor of Parent Education

Homebase Collaborative
Nashua, NH
04.2016 - 08.2022
  • Provided supervised visits and parenting support for families who are involved with DCYF. This includes volunteer, in home and children who are in foster care.
  • I documented supervised visits and sent reports to DCYF, CASA and the court system.
  • Collaborated with multiple agencies that worked with our families
  • Created treatment plans that would support families in sobriety, mental health, medical, educational and housing needs
  • Completed intakes with DCYF and the families so they can start services with our agency
  • Completed Auths for Billing services
  • Supervised 4 Parent Educators. Created their parenting visit schedules, supported them at their team meetings, Their Wellness program
  • Worked with foster families and supported their needs

Parent Aide

Child And Family Services
Manchester, NH
04.2015 - 04.2016
  • Supervised Parental Visits
  • Completed Documentation of visits
  • Reported back to CNF Supervisor and DCYF
  • Supported parents in developing parenting skills such as behavior management, proper nutrition, healthy lifestyle and household management, sobriety, mental health and housing resources

Residential Worker

Easter Seals
Manchester, NH.
11.2013 - 04.2016
  • Responsibilities include: making sure the children are in their beds safe and sound
  • Then when they wake up in the morning, to assist them in their structured morning routine to ensure proper hygiene and to decrease any type of aggressive behavior towards themselves or others
  • TCI trained
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted residents with basic activities of daily living.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
  • Scheduled and accompanied clients to medical appointments.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Reported changes in resident condition and health to resident care manager.

Lead Toddler Teacher

M&C Children’s Learning Place
Candia, NH
09.2006 - 11.2013
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted sensory development by providing access to different textures.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Developed age-appropriate activities and programs for children [Number] to [Number] years old.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Allowed for ample outdoor recreation time to support physical development.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Continually kept abreast of toy and child-related recalls and safety warnings.

Warehouse Worker

Union Leader
Manchester, New Hampshire
10.2006 - 01.2007
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Performed general housekeeping and cleaning tasks.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

Front End Assistant

Shaw’s Supermarket
Salem, New Hampshire
05.2003 - 05.2004
  • I worked at the front end as a cashier then I moved up to a customer service representative
  • There I helped customer and cashiers with any problems that they might have
  • I also worked with the
  • Customer service desk helping the money pick up.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 100 customers per day.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Head Toddler Teacher

Bright Horizons Children’s Center, Robin Gulubuicki
Andover, Massachusetts
04.1991 - 04.2001
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Allowed for ample outdoor recreation time to support physical development.
  • Promoted sensory development by providing access to different textures.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Continually kept abreast of toy and child-related recalls and safety warnings.

Education

Certificate -

Middlesex Community College
Mass

Associates of Arts And Business - Business Administration

Western International University
Phoenix Arizona
2007

Bachelor of Arts - Human Services (To Be Completed)

Southern New Hampshire University
2017

Skills

  • Progress Reports and Documentation
  • Caring and Responsible
  • Cultural Sensitivity
  • Family Reunification
  • Disciplinary Enforcement
  • Behavior Management Techniques
  • Safety Monitoring and Management
  • Observing and Monitoring Behavior
  • Problem-Solving Techniques
  • Early Childhood Development
  • Nutrition Knowledge
  • Child Supervision
  • Calendaring and Scheduling
  • Positive Reinforcement Methods
  • Child Abuse Prevention
  • Foundational Knowledge
  • Coordination and Teamwork
  • Group and Individual Care
  • Social and Emotional Development
  • Communication and Cooperation
  • Household Operations
  • Team Support
  • Active Listening
  • Critical Thinking
  • Educational Strategies
  • Emergency Situations
  • Positive Attitude and Energetic
  • Adaptable and Flexible
  • Strong Work Ethic and Dependable

Certification

Building Futures Together: Level 1 University of New Hampshire 2022


Certificate of Completion of Manchester Police Department 34th Citizen's Police Academy 2021


Certificate of Completion "Parental resilience training" 2013

Scrapbooking, nature walks with my dog, Sightseeing

Now that my children are grown and out on their own, I am finding time to do things that I would like to see. I take a lot of pictures to record these memories.

Timeline

Housekeeping Attendant

Hilton Hotels Corporation
08.2022 - Current

Supervisor of Parent Education

Homebase Collaborative
04.2016 - 08.2022

Parent Aide

Child And Family Services
04.2015 - 04.2016

Residential Worker

Easter Seals
11.2013 - 04.2016

Warehouse Worker

Union Leader
10.2006 - 01.2007

Lead Toddler Teacher

M&C Children’s Learning Place
09.2006 - 11.2013

Front End Assistant

Shaw’s Supermarket
05.2003 - 05.2004

Head Toddler Teacher

Bright Horizons Children’s Center, Robin Gulubuicki
04.1991 - 04.2001

Certificate -

Middlesex Community College

Associates of Arts And Business - Business Administration

Western International University

Bachelor of Arts - Human Services (To Be Completed)

Southern New Hampshire University

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Holly Drew