Holly DuBois
Philadelphia,PA
Summary
Accomplished Banquet Events Director with a proven track record at The Philadelphia Cricket Club and Saucon Valley Country Club, enhancing guest satisfaction and streamlining event operations. Expert in event planning and guest relations, demonstrated through successful large-scale event coordination and innovative marketing strategies. Skilled in team development and venue coordination, significantly improving operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Banquet Events Manager
The Philadelphia Cricket Club
05.2022 - Current
- Streamlined event planning processes for improved efficiency and guest satisfaction.
- Maximized member/guest satisfaction by quickly addressing concerns or special requests during events.
- Organized large-scale events such as weddings, corporate functions, fundraisers, and conferences up to 250 people.
- Implemented marketing strategies to promote banquet services and attract new clientele via Instagram.
- Conducted post-event evaluations, analyzing feedback for continuous improvement efforts.
- Enhanced client satisfaction by efficiently coordinating and executing banquet events.
- Optimized venue setup procedures leading to efficient room turnover times between events.
Assistant Restaurant General Manager
Earl Enterprises
05.2021 - 05.2022
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Post-pandemic re-opening of East Coast locations. Full scale onboarding for all restaurant positions, developed Manager and staff coaching handbook for corporation.
Director of Special Events
Saucon Valley Country Club
09.2012 - 12.2020
- Engaged with membership and guests enthusiastically planning Weddings, Golf Outings, Business Meetings and Private Parties at seven property venues. Party sizes from 5 up to 450 people, planned casual to black tie.
- Scheduled yearly Club calendar of events, monthly newsletter publications and weekly membership emails featuring club social events.
- Designed engaging presentations for continued education and development of Banquet team while motivating team to share then implement ideas for advanced membership satisfaction.
- Served as a highly visible, participatory leader working closely with General Manager, Clubhouse Manager and Executive Chef on Club service, culture, event operations and specialized menu's.
- Cultivated lasting relationships with key industry partners, expanding the company's network of reliable vendor and service providers.
- Plan and ensure all Banquet events are implemented with the highest hospitality standards from initial booking to conclusion.
- Establishing accurate floor plans, timelines, special requests and event contracts for each event.
- Lead and managed the Banquet Manager, Event Coordinators, facilitation and service team.
- Managed event budgets, including tracking expenses, labor for future forecasting.
Service Manager
Bravo Brio Restaurant Group Inc./Earl Enterprises
08.2007 - 06.2012
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Initiated and established small banquet style parties in private dining room.
Education
Advertsing
Temple University
Philadelphia, PASkills
Event Planning Expertise
Guest Relations
Menu development
Event Marketing
Excellent Communication
Venue coordination
Team member development
Banquet Setup
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Pennsylvania RAMP Certification
- Safety Committee State Certification; Eastern Alliance Group
- CPR/AED Certification
Timeline
Banquet Events Manager
The Philadelphia Cricket Club
05.2022 - Current
Assistant Restaurant General Manager
Earl Enterprises
05.2021 - 05.2022
Director of Special Events
Saucon Valley Country Club
09.2012 - 12.2020
Service Manager
Bravo Brio Restaurant Group Inc./Earl Enterprises
08.2007 - 06.2012
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Pennsylvania RAMP Certification
- Safety Committee State Certification; Eastern Alliance Group
- CPR/AED Certification
Advertsing
Temple University
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