Holly Duke
Chula Vista,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Behavior Technician
Learn Autism Spectrum Therapies
09.2024 - Current
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Developed and implemented reinforcement systems to encourage positive behaviors.
Stay at Home Mom
Duke Family
04.2011 - Current
- Managed daily schedules of 2 children, balancing school activities, appointments, and extracurriculars
- Created and implemented educational and developmental activities to promote learning and growth
- Maintained organized household, including meal planning, grocery shopping, and household chores
- Fostered a nurturing and supportive environment for children's emotional well-being and development
- Collaborated with other parents for playdates and social engagements to facilitate children's social skills and relationships
- Developed strong organizational and communication skills through coursework and volunteer activities.
Bookstore Operations Assistant
Southwestern Community College District
06.2007 - 04.2011
- Managing bookstore inventory, including ordering, receiving, and organizing new stock to ensure a well-maintained and fully stocked store
- Assisted customers with inquiries, provided recommendations, and processed sales transactions using the point-of-sale system
- Coordinated bookstore events and promotions, including special sales to drive customer engagement and increase sales
- Oversaw the maintenance and cleanliness of the store, ensuring a pleasant shopping environment for customers and a safe working environment for staff and students
- Supported the Operations Manager in various administrative tasks, such as scheduling, employee training, and inventory audits to optimize store operations
- Created, updated and maintained Bookstore's first 'Rental Book' program including maintaining data, inventory and customer questions
Student Worker
Southwestern Community College District
07.2004 - 06.2007
- Began helping prepare kits for several programs like EOPS, Cal-Works etc
- Running cash drawer accepting all forms of payments and payment programs
- Quickly moved to Customer Service area training new student workers
- Assisted with administrative tasks such as data entry, filing, and organizing documents
- Provided excellent customer service by greeting visitors, answering phones, and responding to inquiries
Customer Service Representative
PepBoys
02.2002 - 07.2004
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction
- Served customers daily, provided assistance in locating products, and finalized sales transactions
- Supported regular and monthly inventory process and reconciled stock levels to ensure accurate count
- Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
- Manage daily cash deposits, and reconciliations on multiple cash drawers
- Train new employees on POS and auto-parts software and customer service best practices to deliver a high-quality customer experience
- Maintained in-depth knowledge of product lines to provide customer education on offerings, field inquiries, and assist customers quickly
- Coordinate with retail associates to organize product inventory, address customer issues, and identify opportunities to drive process improvements
Education
Incomplete in Children's education - Child Development
Southwestern Community College
Chula Vista, CA10.2003
High School Diploma -
Bonita Vista High School
Chula Vista, CA06.2002
Skills
- Communication Skills
- Problem Solving
- Data collection
- Reporting and documentation
- Recordkeeping
Personal Information
Title: Operations Specialist
Timeline
Behavior Technician
Learn Autism Spectrum Therapies
09.2024 - Current
Stay at Home Mom
Duke Family
04.2011 - Current
Bookstore Operations Assistant
Southwestern Community College District
06.2007 - 04.2011
Student Worker
Southwestern Community College District
07.2004 - 06.2007
Customer Service Representative
PepBoys
02.2002 - 07.2004
Incomplete in Children's education - Child Development
Southwestern Community College
High School Diploma -
Bonita Vista High School
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