Holly Dunn
Morrison,CO
Summary
Results-driven Senior Business Development Manager with a successful track record at Cisco Systems, recognized for driving over 20% growth in upsell opportunities. Expertise in Salesforce and strategic planning, combined with a strong ability to foster team collaboration and utilize business intelligence. Consistently surpasses performance goals, establishing a reputation for excellence in client retention and revenue growth. Career ambitions include further enhancing business strategies to optimize client satisfaction and market share.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Business Development Manager
SDxCentral
Denver, CO
09.2021 - 06.2023
- Crafted and implemented strategic business plans to penetrate untapped markets.
- Built and strengthened alliances with C-suite leaders to drive strategic partnerships.
- Identified competitive opportunities and risks through market trend analysis.
- Oversaw a portfolio of high-value clients, maintaining a retention rate exceeding 90%.
- Designed KPIs for assessing and enhancing project outcomes.
- Led joint efforts with sales and marketing teams to develop cohesive market entry plans.
Senior Strategic Client Account Executive
Kitepipe
Remote
08.2019 - 08.2021
- Formulated and implemented strategies for targeted accounts, leading to a 30% rise in client retention.
- Fostered sustainable connections with key stakeholders to drive business growth.
- Leveraged CRM tools to enhance efficiency in managing accounts and monitoring engagements.
- Executed data-driven marketing campaigns leading to a 50% surge in lead generation.
Director, Global Client Solutions
Strio Consulting
Remote
01.2019 - 08.2019
- Increased client interaction by 40% using data-backed strategies.
- Cultivated key partnerships with stakeholders to drive business expansion.
- Directed a portfolio of premium accounts, achieving a 15% surplus over quarterly benchmarks.
Manager, Digital Chat
CenturyLink
Littleton, CO
05.2018 - 10.2018
- Optimized workflows to achieve a 30% enhancement in digital chat responsiveness.
- Ensured compliance with performance metrics in daily management of digital chat operations.
- Achieved a 15% decrease in escalations following comprehensive chat transcript evaluations.
- Partnered with IT department to refine chat platform functionalities, resulting in enhanced user interaction and quicker issue handling.
- Trained digital chat agents, enhancing team collaboration.
Manager, Business Operations, Global Enterprise
Cisco Systems
Remote
06.2013 - 10.2017
- Managed integrated teams to refine workflows, elevating operational efficiency by 20%.
- Achieved 15% year-over-year revenue growth through strategic initiatives.
- Executed mentorship initiatives fostering skill growth for 10+ team members while driving efficiency.
Senior Client Service Executive
Cisco Systems
Remote
08.2010 - 06.2013
- Devised and executed strategies enhancing client engagement, achieving a 25% increase in revenue from existing clients.
- Collaborated with cross-functional teams to deliver customized solutions and services to clients.
- Led QBR meetings to assess service outcomes.
- Analyzed client trends to enhance service offerings.
- Managed client concerns quickly, reinforcing trust and satisfaction.
Senior Services Sales Representative
Cisco Systems
Remote
08.2001 - 07.2010
- Devised sales approaches that enhanced client retention rates by 30%, while driving 20% growth in upsell opportunities.
- Secured multi-year agreements with Fortune 500 firms, exceeding set sales quotas by 25%.
- Optimized client management processes through CRM integration, increasing efficiency by 40%.
- Delivered comprehensive sales reports and forecasts to senior executives.
- Attended industry conferences to enhance professional network.
Executive Sales Administrator
Cisco Systems
Remote
02.1999 - 07.2001
- Developed and executed a CRM strategy, boosting lead conversion rates by 40%.
- Managed and conducted regular sales training programs each quarter, advancing team skills in product insights and effective techniques.
- Facilitated interdepartmental communication, streamlining processes for enhanced efficiency.
Operations Manager
Vail Resorts Inc.
Breckenridge, US
01.1997 - 02.1999
- Coordinate with Events, Food & Beverage, and Facility Maintenance Directors for Extreme events.
- Oversaw maintenance of mountain areas, including renovations, repairs, landscaping tasks.
- Enhanced service standards, safety protocols, and quality control by implementing detailed vendor contract guidelines.
- Collaborated with Director on Capital Projects and initiated new building ventures.
- Facilitated synergy across departments, achieving a 25% reduction in timelines.
Education
Bachelor of Science - Business Management
Northeastern State University
Cisco Systems Yellow Belt Certificate -
Leadership Development Program -
Skills
- Salesforce Proficiency
- Proficient in HubSpot
- Microsoft Suite
- Skilled Hunter
- LinkedIn Sales Navigator
- Industry networking
- Demand generation
- Request For Proposal Management
- Key account manager
- Lead prospecting
- Campaign development
- Strategic planning
- Performance goals
- Relationship building
- Team collaboration
- Business planning
- Vendor management
- Pipeline development
- Sales leadership
- Business intelligence and analysis
- Cold calling
Certification
- Cisco Systems Yellow Belt Certificate
- Dell Boomi Pre-Sales Certification
- Dell Boomi Professional Sales Accreditation
- Boomi Flow Essentials
Accomplishments
- Sales Leadership Development Program - Top 5% "High Potentials"
- Influencing & Motivating Others
- Women's JUMP (Accelerate) Program
- Sales Champion - 130%+ Multiple years
- Sales Achiever - 100% + Multiple years
Timeline
Senior Business Development Manager
SDxCentral
09.2021 - 06.2023
Senior Strategic Client Account Executive
Kitepipe
08.2019 - 08.2021
Director, Global Client Solutions
Strio Consulting
01.2019 - 08.2019
Manager, Digital Chat
CenturyLink
05.2018 - 10.2018
Manager, Business Operations, Global Enterprise
Cisco Systems
06.2013 - 10.2017
Senior Client Service Executive
Cisco Systems
08.2010 - 06.2013
Senior Services Sales Representative
Cisco Systems
08.2001 - 07.2010
Executive Sales Administrator
Cisco Systems
02.1999 - 07.2001
Operations Manager
Vail Resorts Inc.
01.1997 - 02.1999
Bachelor of Science - Business Management
Northeastern State University
Cisco Systems Yellow Belt Certificate -
Leadership Development Program -
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