Holly Dunn
West Seneca
Summary
Dynamic Medical Reception Supervisor with a proven track record at Highgate Medical Group, excelling in scheduling coordination and guest relations. Enhanced office productivity through effective multitasking and team collaboration, while fostering a welcoming environment. Recognized for implementing efficient workflows that improved patient flow and reduced wait times.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Reception Supervisor
Highgate Medical Group
06.2023 - Current
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls and directed inquiries to appropriate departments.
- Maintained reception area, promoting a professional and organized space.
- Scheduled appointments efficiently, optimizing front desk workflow.
- Supported administrative tasks, enhancing overall office productivity.
- Assisted in onboarding new staff by providing orientation information.
- Collaborated with team members to improve communication processes within the office.
- Exhibited strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining a calm and professional demeanor.
- Boosted team morale and productivity through effective communication, coaching, and performance feedback.
- Improved workflow efficiency by creating detailed schedules that outlined daily tasks and responsibilities for reception staff members.
Medical Assistant
Highgate Medical Group
06.2023 - Current
- Assisted in patient intake and information verification to ensure accuracy and compliance.
- Coordinated appointment scheduling, optimizing patient flow and minimizing wait times.
- Administered routine medical procedures, including vital signs monitoring and specimen collection.
- Maintained and organized medical records, ensuring confidentiality and accessibility for healthcare providers.
- Implemented infection control protocols, contributing to a safe clinical environment for patients and staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Trained new staff on office procedures and best practices, fostering a collaborative work atmosphere.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Childcare Assistant Teacher
Child's Creative Development Center
07.2016 - 06.2023
- Assisted in developing age-appropriate lesson plans and activities for diverse learning needs.
- Supervised children's daily activities, promoting safety and fostering positive interactions.
- Implemented classroom management strategies to enhance learning environment efficiency.
- Collaborated with lead teacher to assess student progress and adapt educational approaches.
Education
Associate of Applied Science - Medical Assistant
Trocaire College
Buffalo, NY05-2023
Skills
- Motivational skills
- Guest relations
- Scheduling coordination
- Policy enforcement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified in CPR
Languages
English
Native or Bilingual
Timeline
Medical Reception Supervisor
Highgate Medical Group
06.2023 - Current
Medical Assistant
Highgate Medical Group
06.2023 - Current
Childcare Assistant Teacher
Child's Creative Development Center
07.2016 - 06.2023
Associate of Applied Science - Medical Assistant
Trocaire College
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